Summary
Overview
Work History
Education
Skills
Timeline
Generic

Waymond Page

Lake Wales,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

City Of Saint Petersburg
St. Petersburg, FL
03.2019 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Pinellas County Job Corps
Saint Petersburg, Fl
06.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Call center experience
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Follow-up skills
  • Call Management
  • Product Knowledge

Timeline

Customer Service Representative

City Of Saint Petersburg
03.2019 - 04.2024

High School Diploma -

Pinellas County Job Corps
Waymond Page