Summary
Overview
Work History
Education
Skills
Timeline
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Wayna Bates

Dallas,TX

Summary

Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.

Overview

9
9
years of professional experience

Work History

Intake Data Entry

CVS Caremark
10.2018 - Current
  • Familiarity with healthcare terminology
  • Alpha-Numeric data entry based on Explanation of Benefits details
  • Responsible for data entry of detailed payment information from Healthcare documents according to the client's specifications
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.

Marketing Associate

Securus Technologies
04.2017 - 10.2018
  • Open trouble tickets for specific customer issues
  • Explain product options and related charges clearly and concisely
  • Provide quality customer service via phone
  • Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others as needed
  • Promote self-service tools such as IVR and Web
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Enhanced social media presence with creative content and effective targeting.

Customer Service Representative

Jani-King
04.2016 - 04.2017
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments
  • Listens and gets clarification; Responds well to questions
  • Use documented scripts as documented to set appointments, overcome objections and respond to rebuttals
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Diploma -

Rowlett High
Rowlett, TX
05.2018

Skills

  • Customer Relations
  • Microsoft Office Suite
  • HIPAA
  • Prescription Medication Knowledge
  • Data Entry
  • Data accuracy
  • Accuracy and Attention to Detail
  • Fast Typing Speed
  • Customer Service-Oriented

Timeline

Intake Data Entry

CVS Caremark
10.2018 - Current

Marketing Associate

Securus Technologies
04.2017 - 10.2018

Customer Service Representative

Jani-King
04.2016 - 04.2017

Diploma -

Rowlett High

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Wayna Bates