Wayne Aikens
Maplewood,NJ
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
LA Fitness
01.2015 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Front Desk Receptionist
Eastside Fitness
01.2013 - 01.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Associate
Neiman Marcus
01.2012 - 01.2013
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Saks OFF 5TH
01.2010 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Ph.D. - Biology
Montclair State University
Montclair, NJ01-2035
Associate of Arts - Criminal Justice
Essex County College
Newark, NJ01-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Assistant Manager
LA Fitness
01.2015 - 01.2016
Front Desk Receptionist
Eastside Fitness
01.2013 - 01.2014
Sales Associate
Neiman Marcus
01.2012 - 01.2013
Sales Associate
Saks OFF 5TH
01.2010 - 01.2011
Ph.D. - Biology
Montclair State University
Associate of Arts - Criminal Justice
Essex County College
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