Wayne Gee
Hamburg,NY
Summary
Dynamic operations leader with extensive experience at NAPA Auto Parts, excelling in customer service and inventory management. Proven track record in training teams and enhancing store organization, resulting in improved efficiency and customer satisfaction. Adept at implementing safety compliance measures while fostering a culture of employee coaching and development.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
Hamburg, NY
01.2023 - Current
- Trained new employees on store policies, procedures, and customer service standards.
- Resolved customer complaints by actively listening, documenting details, and providing solutions.
- Conducted daily opening, closing, and shift change functions to uphold operational standards.
- Executed regular walk-throughs and guided team members to address store appearance issues.
- Maintained accurate records of transactions, stock levels, and employee performance metrics.
- Answered customer inquiries in person and via phone, addressing problems promptly.
- Oversaw maintenance, inventory management, and daily store operations.
- Ensured compliance with safety regulations throughout store premises.
Stockroom Manager
NAPA Auto Parts - Genuine Parts
Williamsville, NY
09.2016 - 12.2022
- Tracked orders through functional systems and coordinated with warehouse staff for optimal storage and distribution.
- Managed daily logistics operations, overseeing personnel tasks and monitoring incoming deliveries.
- Supervised unloading activities, merchandise replenishment, and shelf restocking by staff members.
- Restructured warehouse layout to enhance picking efficiency and employee productivity.
- Resolved customer complaints related to warehouse operations in a timely manner.
- Conducted regular inspections of warehouse facilities to identify improvement areas.
- Ensured compliance with safety regulations while maintaining accurate shipment records.
- Trained staff in proper handling techniques for all stored materials.
Operations Manager
Uni-Select USA
Tonawanda, NY
11.2012 - 08.2016
- Developed effective business plans to align strategic decisions with long-term objectives.
- Directed financial management, including budget oversight, accounting, and payroll functions.
- Guided employees in adapting to evolving customer needs and expectations.
- Supervised daily workflow of staff to enhance productivity and uphold quality standards.
- Implemented policies and standard operating procedures to improve customer service and logistics.
- Monitored efficiency of processes and team performance using KPIs and metrics.
- Managed recruitment, selection, onboarding, and training to meet staffing needs.
- Ensured compliance with safety regulations to maintain a secure work environment.
Warehose Supervisor
Uni-Select USA
Tonawanda, NY
08.2012 - 11.2012
- Managed daily cycle counts to ensure accurate inventory levels at all times.
- Monitored processing equipment for proper operation, start-up, and shut down procedures.
- Ensured compliance with local health and safety regulations.
- Oversaw inventory management of incoming and outgoing materials using physical counts and bar-code systems.
- Supervised loading and unloading operations for incoming shipments.
- Led warehouse layout optimization projects to enhance workflow and space utilization.
- Provided leadership to motivate staff toward achieving performance goals.
- Enforced strict safety protocols, conducting regular inspections of equipment and personnel practices.
Director of DC Operations
CARQUEST
Blasdell, NY
07.2008 - 07.2012
- Ensured compliance with relevant regulations, policies, and procedures.
- Directed daily operations, maintaining adherence to applicable laws.
- Cultivated customer relationships by promptly addressing inquiries and complaints.
- Implemented new technologies to streamline processes and boost productivity.
- Developed effective business plans aligning strategic decisions with long-term goals.
- Assessed employee performance against established benchmarks to identify improvement opportunities.
- Coordinated interdepartmental resources to maximize overall productivity levels.
- Led change management initiatives to adapt to market shifts and organizational needs.
Education
Some College (No Degree) - Accounting
Canisius College
Buffalo, NYSome College (No Degree) - Business Management
St. John Fisher
Pittsford, NYSkills
- Customer service
- Inventory management
- Visual merchandising
- Safety compliance
- Store organization
- Pricing and markdowns
- Employee coaching
Timeline
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
01.2023 - Current
Stockroom Manager
NAPA Auto Parts - Genuine Parts
09.2016 - 12.2022
Operations Manager
Uni-Select USA
11.2012 - 08.2016
Warehose Supervisor
Uni-Select USA
08.2012 - 11.2012
Director of DC Operations
CARQUEST
07.2008 - 07.2012
Some College (No Degree) - Accounting
Canisius College
Some College (No Degree) - Business Management
St. John Fisher