Wayne Good
Liberty Lake,WA
Summary
I am a seasoned professional with over two decades of experience in sales and customer service, seeking a position where I can leverage my expertise. I am confident in my ability to build collaborative relationships, provide innovative solutions, and achieve maximum results, while providing exceptional customer service throughout the sales cycle.
Overview
15
15
years of professional experience
Work History
Licensed Loan Officer Assistant
Guaranteed Rate Affinity
10.2023 - Current
- Conduct daily outreach to promote company programs through multiple marketing channels to potential borrowers, referral partners, and sphere of influence.
- Process loan applications, assessing creditworthiness, and providing education on applicable mortgage products.
- Communicate with borrowers throughout the loan process, ensuring a seamless and positive experience.
- Developed strategies for reaching underserved markets, fostering relationships with community organizations to expand the company''s client base and overall brand awareness.
Licensed Loan Officer Assistant
Guaranteed Rate
12.2020 - 10.2023
Licensed Loan Officer Assistant
New American Funding
07.2017 - 12.2020
Home Mortgage Consultant
Wells Fargo
06.2016 - 07.2017
Senior Customer Claims Representative
Liberty Mutual
07.2013 - 06.2016
- Managed new and existing claims, specifically those related to motor vehicle accidents.
- Investigated claims and policies to determine coverage and eligibility for injured parties.
- Monitored payments, reviewed bills and medical records to assess the reasonableness, necessity, and relevance to motor vehicle accidents.
Sales Representative
Verizon Wireless
11.2008 - 07.2013
- Promoted the sale of products and services through customer qualification, consistently exceeding sales quotas and goals.
- Built rapport with retail customers and small businesses, fostering repeat business.
- Facilitated employee training and customer education classes.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Education
Bachelor of Arts - Business With Emphasis in Management And Economics
Washington State University
Pullman, WA12.2003
Associate of Arts -
Spokane Community College
Spokane, WA06.2000
Skills
- Sales and Customer Service: Over 20 years of proven success in sales and customer service, consistently exceeding quotas and building strong client relationships
- Communication: Excellent communication skills, enabling effective engagement with both customers and team members
- Adaptability: Proficient at prioritizing and multitasking under deadlines in a fast-paced setting
- Decision-Making: Strong decision-making and troubleshooting aptitude, ensuring customer satisfaction
- Team Collaboration: Ability to work both independently and collaboratively
Timeline
Licensed Loan Officer Assistant
Guaranteed Rate Affinity
10.2023 - Current
Licensed Loan Officer Assistant
Guaranteed Rate
12.2020 - 10.2023
Licensed Loan Officer Assistant
New American Funding
07.2017 - 12.2020
Home Mortgage Consultant
Wells Fargo
06.2016 - 07.2017
Senior Customer Claims Representative
Liberty Mutual
07.2013 - 06.2016
Sales Representative
Verizon Wireless
11.2008 - 07.2013
Bachelor of Arts - Business With Emphasis in Management And Economics
Washington State University
Associate of Arts -
Spokane Community College
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