Summary
Overview
Work History
Education
Timeline
Generic

Wayne Moore

Wichita,Kansas

Summary

Successful Service Advisor offers talents in customer relations, vehicle inspections and diagnostics. Trained in wide range of repair and maintenance actions. Works smoothly with team members and flexes easily with changing daily assignments. Skilled automotive repair professional with a solid history of success working on both domestic and import vehicles. Competent in locating problems and performing timely, accurate repairs. Offering 22+ years in the field and a hardworking, reliable nature.

Overview

29
29
years of professional experience

Work History

Automotive Service Advisor

Joys Service Center
Wichita, Kansas
10.2020 - Current
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Answered phone calls and responded to questions and concerns.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Recommended additional, useful services to customers to increase overall sales.
  • Handled telephone inquiries regarding appointments and work in process.
  • Examined records and papers to verify warranty and service contract coverage.
  • Estimated costs of vehicle repair.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.

Automotive Technician

Joys Service Center
Wichita, KS
09.1999 - 10.2020
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Searched within service and maintenance manuals to perform repairs and diagnosis.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
  • Maintained certifications and completed training on systems and components.
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.

Automotive Technician

Alignment service and repair
Wichita, Kansas
05.1994 - 09.1999
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Searched within service and maintenance manuals to perform repairs and diagnosis.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.

Education

Automotive Technology

Amtech Automotive
Wichita, KS
05.1994

Timeline

Automotive Service Advisor

Joys Service Center
10.2020 - Current

Automotive Technician

Joys Service Center
09.1999 - 10.2020

Automotive Technician

Alignment service and repair
05.1994 - 09.1999

Automotive Technology

Amtech Automotive

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Wayne Moore