Jamison Votto
Kissimmee
Summary
Honest Service Advisor skilled in managing customer expectations. Excellent oral and written communication, listening, and time management skills with strong attention to detail and superior work ethic. Friendly and engaging with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless operations.
Overview
11
11
years of professional experience
Work History
Automotive Service Advisor
Christian Brothers Automotive
08.2025 - Current
- Guided customers through service options, ensuring clarity and satisfaction with recommendations.
- Coordinated service appointments, optimizing technician schedules for efficiency.
- Collaborated with technicians to assess vehicle issues, facilitating accurate diagnostics and repairs.
- Managed customer inquiries and concerns, enhancing overall service experience and retention rates.
- Developed relationships with repeat customers, fostering loyalty and trust in service quality.
Assistant Manager
Mavis Tires and Brakes
06.2025 - 08.2025
- Led team in achieving operational excellence through process improvements and staff training
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention
- Oversaw daily operations, ensuring compliance with company policies and industry regulations
- Collaborated with cross-functional teams to streamline workflows and increase efficiency
- Mentored junior staff, fostering professional development and encouraging knowledge sharing
- Analyzed performance metrics to identify trends, driving data-informed decision-making
Parts Advisor
Mercedes-Benz of Scarborough
09.2021 - 03.2025
- Assisted customers in selecting appropriate parts based on vehicle specifications and requirements.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Collaborated with service technicians to identify and source necessary components for repairs.
- Processed orders efficiently using dealership management systems to track part deliveries.
- Trained junior staff on inventory management practices and customer service techniques.
- Managed inventory levels to ensure availability of parts for customer service needs.
Training Support Technician/Bobtail Delivery Driver
Suburban Propane
04.2019 - 09.2021
- Provide support for the Master Technicians to diagnose and fix problems with all manner of propane devices.
- Perform leak tests to ensure safety of systems, and operations test to ensure functionality.
- Prep, paint, and fill propane tanks.
- Deliver Propane to customers no matter the weather.
Parts Sales Manager
AutoZone
02.2016 - 04.2019
- Work with team members to complete various tasks involving inventory management, customer service, loss prevention, commercial account service, and parts transportation.
- Test and change batteries, Test and change headlights, test alternators, checked CEL codes and offered parts and advice to help with the issue.
EMT - Basic, Northeast Mobile Health Services
02.2017 - 02.2018
- Transported patients to and from specialty care facilities and hospitals.
- Provided transport of infants with specialty care teams to and from hospitals.
Customer Service Representative
Cumberland Farms
02.2015 - 01.2017
- Assessed customer needs and upsold products and services to maximize sales.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Cape Christian Academy High School
CMCH, NJ01.2006
HVAC/R Certification - HVAC/R
Northeast Technical Institute
Scarborough, ME06-2018
Skills
- Administrative Skills
- CDK Experience
- Self-motivated
- Sales techniques
- Conflict Resolution
- Automotive repair knowledge
- Product Knowledge
- Customer relationship management
- Service appointment coordination
Timeline
Automotive Service Advisor
Christian Brothers Automotive
08.2025 - Current
Assistant Manager
Mavis Tires and Brakes
06.2025 - 08.2025
Parts Advisor
Mercedes-Benz of Scarborough
09.2021 - 03.2025
Training Support Technician/Bobtail Delivery Driver
Suburban Propane
04.2019 - 09.2021
EMT - Basic, Northeast Mobile Health Services
02.2017 - 02.2018
Parts Sales Manager
AutoZone
02.2016 - 04.2019
Customer Service Representative
Cumberland Farms
02.2015 - 01.2017
High School Diploma -
Cape Christian Academy High School
HVAC/R Certification - HVAC/R
Northeast Technical Institute