Wayne Price
Copley ,OH
Summary
Dynamic professional with a proven track record in customer service and conflict resolution, honed at Godard Auto Sales And Leasing. Excelled in high-stress situations, enhancing customer loyalty through empathetic engagement. Skilled in data entry and active listening, adept at fostering positive relationships and resolving disputes, significantly improving customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Godard Auto Sales And Leasing
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sports Official
OHSAA
Ohio
08.2004 - Current
- Collaborated with other officials to ensure accuracy in rulings and adherence to established guidelines.
- Contributed to a positive athletic environment by exhibiting professionalism both on and off the field.
- Communicated with fans, coaches, players, and other umpires.
- Enhanced spectator enjoyment by maintaining a smooth flow of the game through timely decisions.
- Ensured player safety by monitoring gameplay and addressing potential hazards promptly.
- Navigated difficult situations using effective communication and explanation of game rules.
- Supported event organizers by ensuring that all pre-game preparations were completed thoroughly and on time.
- Maintained clear communication channels with fellow officials throughout games to ensure consistency in decision-making processes.
Long-Term Substitute Teacher
Revere High School
Akron, OH
08.2001 - 06.2002
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
- Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
- Organized lesson plans using teaching software for long-term interim assignments.
- Promoted a growth mindset among students, encouraging perseverance in the face of challenging tasks or setbacks.
- Maintained open communication with parents and guardians, discussing students'' progress and addressing any concerns promptly.
Education
Master Of Science In Education - Classroom Guidance And Counseling
Kent State University
Kent, OH05.1980
Bachelor In Science And Education - Health And Physical Fitness
The University Of Akron
Akron, OH05.1972
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
Timeline
Sports Official
OHSAA
08.2004 - Current
Long-Term Substitute Teacher
Revere High School
08.2001 - 06.2002
Customer Service Representative
Godard Auto Sales And Leasing
Master Of Science In Education - Classroom Guidance And Counseling
Kent State University
Bachelor In Science And Education - Health And Physical Fitness
The University Of Akron