Summary
Overview
Work History
Education
Skills
Timeline
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Wayne Richarsdon

Queens,NY

Summary

Dedicated customer service professional. Carrying 4+ years of customer service experience working for several companies for example Macdonald's, burlington, etc. Interested in pursuing a career in the medical field and seeking to leverage skills and experience in customer service to improve overall patient care.

Overview

6
6
years of professional experience

Work History

Sales Associate

Footlocker.com Inc.
07.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.

Manager

McDonald's
11.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Stock Associate

Burlington
03.2021 - 06.2022
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions and provided detailed product information.
  • Managed inventory storage in clean and organized fashion.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Stocked shelves, racks and cases with new or transferred merchandise.

Receptionist

Northwell Health
06.2017 - 09.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

High School Diploma -

Mathematics Science Research And Technology Magnet High School
Cambria Heights, NY

Skills

  • Order Processing
  • Inventory Control
  • Customer Needs Assessment
  • Detail- Oriented
  • Stock/ Truck Handling
  • Time Management
  • Excellent People Skills
  • Organizational
  • Experience in forming and maintaining a continuing relationship with customers
  • Management
  • Office paperwork and filing

Timeline

Sales Associate

Footlocker.com Inc.
07.2023 - Current

Stock Associate

Burlington
03.2021 - 06.2022

Manager

McDonald's
11.2019 - Current

Receptionist

Northwell Health
06.2017 - 09.2017

High School Diploma -

Mathematics Science Research And Technology Magnet High School

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Wayne Richarsdon