Wayne Rogers
Bronx,NY
Summary
Operations leader with 19+ years of experience managing high-volume, 24/7 service environments, including large-scale facility operations, staff supervision, safety compliance, and performance management. Proven ability to lead multidisciplinary teams, enforce regulatory standards, and maintain operational efficiency in fast-paced, high-pressure settings. Recognized for improving performance metrics, ensuring safety, and driving accountability across complex systems.
Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and stakeholder engagement. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Director
Westhab, Inc.
Bronx, NY
12.2020 - 09.2025
- Oversee full-scale operations of a 200-bed, high-traffic facility in a 24/7 environment
- Lead departments including security, intake, and operations to ensure efficiency
- Maintain audit and inspection scores above 90% through strict compliance
- Improved performance by increasing compliance metrics by 20% and exceeding targets by 15%
- Manage hiring, training, and performance of staff
- Oversee vendor relationships and operational continuity
Director of Social Services
Westhab, Inc.
12.2019 - 12.2020
- Directed daily operations and improved team coordination and workflow
- Supervised multidisciplinary teams and ensured regulatory compliance
Criminal Justice Coordinator
Westhab, Inc.
12.2017 - 12.2019
- Coordinated with law enforcement and agencies to manage complex cases
- Maintained compliance and handled high-risk decision-making
Director of Operations
Acacia Network
07.2015 - 12.2017
- Managed high-acuity operations with focus on safety and incident response
- Developed SOPs to improve efficiency and consistency
Senior Case Manager
BASICS
10.2010 - 07.2015
- Supervised staff and ensured compliance through audits
- Supported operational improvements and service delivery
Education
High School Diploma -
Mount Vernon H.S.
Mount Vernon, NYSkills
- Operations & Facility Management (24/7 Environments)
- Safety & Risk Management
- Emergency Response
- Staff Leadership & Workforce Management
- Regulatory Compliance & Audit Readiness
- Performance Metrics & Continuous Improvement
- Incident Command & Crisis Management
- Vendor & Contract Oversight
- Interagency Coordination
- Policy Implementation & SOP Development
Certification
- Fire Safety Director (F-80)
- Crisis Intervention
- Mental Health First Aid
- CPR & Narcan
- CASAC-T
Timeline
Program Director
Westhab, Inc.
12.2020 - 09.2025
Director of Social Services
Westhab, Inc.
12.2019 - 12.2020
Criminal Justice Coordinator
Westhab, Inc.
12.2017 - 12.2019
Director of Operations
Acacia Network
07.2015 - 12.2017
Senior Case Manager
BASICS
10.2010 - 07.2015
High School Diploma -
Mount Vernon H.S.