Wayne Shelton
Ewa Beach
Summary
Accomplished Supervisor at City and County of Honolulu ENV/REFUSE DIVISION, skilled in operations management and conflict resolution. Enhanced team productivity by 20% through strategic workflow improvements. Proven leader in staff management and customer service, fostering a culture of excellence and continuous improvement. Expert in training and mentoring, driving professional growth and organizational success.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervisor I-II Transfer Station
City and County of Honolulu ENV/ REFUSE DIVISION
606 Middle Street, Honolulu,Hawaii
11.1999 - 08.2025
- Assisted in training new team members on operational procedures and safety protocols.
- Supported daily operations by ensuring adequate inventory levels and supplies availability.
- Learned to utilize company software for tracking orders and managing workflow efficiently.
- Collaborated with team members to maintain a clean and organized work environment.
- Adapted quickly to changing priorities while maintaining focus on task completion.
- Contributed to team meetings by offering suggestions for process improvements and efficiency gains.
- Observed experienced supervisors to gain insights into effective management techniques.
- Participated in safety drills and training sessions to enhance workplace safety awareness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Waianae, High School.
Waianae, HI06-1976
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Operations management
- Policy enforcement
- Conflict resolution
- Verbal and written communication
- Safety protocols
- Task delegation
- Documentation and reporting
Accomplishments
- Documented and resolved Difficult tasks which led to positive results.
Certification
Certificate of training (initial security guard 8 hour training)HRS-463-10.5. State of Hawaii Dept,of land and Natural Resources enforcement,Certificate of Completion- Hunters education course.
Emergency Management FEMA Certificate of Achievement- Dedication to Serve in times of crisis, Incidental Command System ICS-100.
Certificate of Participation- Fundamentals of Management Kapiolani Community College.
Certificate of Completion-Facility Supervisors-SWPCP/SPCC. (storm water)
Certificate of Exceptional Attendance - Department of Environmental Services, 1-Thru- 8 years. Certificates of Exceptional Attendance-1 thru 8 years.
Timeline
Supervisor I-II Transfer Station
City and County of Honolulu ENV/ REFUSE DIVISION
11.1999 - 08.2025
High School Diploma -
Waianae, High School.