WD William Dixon
Van Alstyne,Texas
Summary
Dedicated professional with proven strengths in customer service, time management, and multitasking. Good at identifying problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Driver/ Sales Representative
Bonnie Plants
03.2024 - Current
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
- Collaborated with team members to identify new business opportunities and expand client base.
Team Manager Customer Experience
Alorica
12.2021 - Current
- Driven Call Center Manager with proven results of meeting and exceeding clients KPIʼs
- Held team meetings and lead meetings with a fun and enthusiastic sense of motivation
- Attended meetings with clients and offered insight on how to streamline information back to the team and peers
- Met demands of Alorica and its policies and made sure that my team was aware of how to proceed daily without any issues
- Handled calls for the needs of the client/customers
Senior Catering Manager
Local Yocal
04.2019 - 09.2021
- Increased revenue from existing accounts by regularly reaching out to inquire about needs and offer services
- Met customer delivery times by effectively coordinating schedules and supplies to fulfill orders
- Delivered consistent quality with exceptional planning and catering management abilities
Server
Tupelo Honey
04.2016 - 12.2018
- Delivered food and beverages promptly to customers
- Processed credit card transactions, gift cards, and cash transactions
- Followed safety, sanitization, and food handling guidelines
- Coordinated table assignments and arranged tables for groups
- Trained new servers in company policies, guest service standards, and best practices
Education
Training in EMT -
Rio Hondo College
Whittier, CA06.2014
Associates - Philosophy
Pasadena City College
Pasadena, CA06.2011
High School Diploma -
Rex Putnam HIGH SCHOOL
MILWAUKIE, OR06.2003
Skills
- Multitasking
- Customer Service
- Employee training
- Quality assurance
- Critical thinking
- Time management
Timeline
Driver/ Sales Representative
Bonnie Plants
03.2024 - Current
Team Manager Customer Experience
Alorica
12.2021 - Current
Senior Catering Manager
Local Yocal
04.2019 - 09.2021
Server
Tupelo Honey
04.2016 - 12.2018
Training in EMT -
Rio Hondo College
Associates - Philosophy
Pasadena City College
High School Diploma -
Rex Putnam HIGH SCHOOL
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