Web Gholson

Implemented drafting and engineering services for PEMB manufacturing.

Estimated all PEMB projects

Worked with outside firm to establish IAS Certification

Chosen District Sales Manager of the year for multiple years.

Highest sales volume in company history

Developed a sales territory that had very low volume to the highest sales territory in the company for 20 + years

Been in the industry since 1990

Took over a territory with three existing, low volume customers and turned into the highest volume territory in the company.

Added multiple customers who purchased dealerships to make it the leading dealership territory in the company

Worked with customers and outside sales managers to establish a clean purchase order for smooth processing thru the manufacturing process.

Reviewed purchase order when received to compare to architectural plans and specifications for accuracy and discrepancies

Processed all change orders associated with the jobs I was responsible for

Started with no knowledge of drafting and quickly learned the product with very limited computer assistance

In the two year tim e frame I learned to detail complex buildings

This period of my career taught me more than any other

• Provided product knowledge to assist customers in making informed decisions.
• Collaborated with team members to streamline service processes and improve response times.
• Resolved complex customer complaints, enhancing overall satisfaction levels.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.