Wei Cong Chi
Ellicott City,MD
Summary
Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.
Overview
8
8
years of professional experience
Work History
Dual Rate Supervisor
Live Casino Of Maryland
02.2024 - Current
- Monitored integrity of games and players' pools for internal controls.
- Prepared incident reports and reported status to direct supervisor.
- Calculated winnings to verify payment made by dealer.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Table Games Dealer
Live Casino Of Maryland
10.2022 - 02.2024
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Dasher
DoorDash/Uber
04.2021 - 10.2022
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Table Games Dealer
MGM National Harbor
11.2016 - 04.2021
- Explained house rules, such as game rules and betting limits, to patrons.
- Dealt in High Limit pit
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Table Games Dealer
Maryland live!
07.2016 - 11.2016
- Exchanged paper currency for playing chips and coin money.
- Dealt various casino games such as roulette , blackjack, pai gow and carnival games .
Education
Dealer school - table games
Anne Arundel CC
Hanover, MD2016
GED -
Chinatown manpower project
New York, NY1998
Skills
- Maryland Licensed Gaming
- Superb communication skills
- Creative problem solver
- Fluent in Cantonese
- Security and Risk Management training
- Flexible
- High rollers tables
- Team motivation
- Operational efficiency
- Training employees
- Cost reduction
Timeline
Dual Rate Supervisor
Live Casino Of Maryland
02.2024 - Current
Table Games Dealer
Live Casino Of Maryland
10.2022 - 02.2024
Dasher
DoorDash/Uber
04.2021 - 10.2022
Table Games Dealer
MGM National Harbor
11.2016 - 04.2021
Table Games Dealer
Maryland live!
07.2016 - 11.2016
GED -
Chinatown manpower project
Dealer school - table games
Anne Arundel CC
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