Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wei Cong Chi

Ellicott City,MD

Summary

Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.

Overview

8
8
years of professional experience

Work History

Dual Rate Supervisor

Live Casino Of Maryland
02.2024 - Current
  • Monitored integrity of games and players' pools for internal controls.
  • Prepared incident reports and reported status to direct supervisor.
  • Calculated winnings to verify payment made by dealer.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.

Table Games Dealer

Live Casino Of Maryland
10.2022 - 02.2024
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Dasher

DoorDash/Uber
04.2021 - 10.2022
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

Table Games Dealer

MGM National Harbor
11.2016 - 04.2021
  • Explained house rules, such as game rules and betting limits, to patrons.
  • Dealt in High Limit pit
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.

Table Games Dealer

Maryland live!
07.2016 - 11.2016

  • Exchanged paper currency for playing chips and coin money.
  • Dealt various casino games such as roulette , blackjack, pai gow and carnival games .





Education

Dealer school - table games

Anne Arundel CC
Hanover, MD
2016

GED -

Chinatown manpower project
New York, NY
1998

Skills

  • Maryland Licensed Gaming
  • Superb communication skills
  • Creative problem solver
  • Fluent in Cantonese
  • Security and Risk Management training
  • Flexible
  • High rollers tables
  • Team motivation
  • Operational efficiency
  • Training employees
  • Cost reduction

Timeline

Dual Rate Supervisor

Live Casino Of Maryland
02.2024 - Current

Table Games Dealer

Live Casino Of Maryland
10.2022 - 02.2024

Dasher

DoorDash/Uber
04.2021 - 10.2022

Table Games Dealer

MGM National Harbor
11.2016 - 04.2021

Table Games Dealer

Maryland live!
07.2016 - 11.2016

GED -

Chinatown manpower project

Dealer school - table games

Anne Arundel CC

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Wei Cong Chi