WELDON ALLWOOD
Lithonia,GA
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
17
17
years of professional experience
Work History
Cable Technician Contractor
ITG Communications Group
02.2020 - Current
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Conducted comprehensive site surveys to identify optimal locations for cable infrastructure installations.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Developed and implemented plans for installation of new networks and cabling systems.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Cable Technician Contractor
Madison Communications
05.2015 - 01.2020
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Installed wiring, cabling and networking hardware on customer premises.
CABLE Technician Contractor
SPECTRUM CUI
05.2014 - 04.2015
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Conducted comprehensive site surveys to identify optimal locations for cable infrastructure installations.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
Cable Technician Contractor
Corbel Inc
04.2012 - 03.2013
- Installation of CAT3 and CAT5 & Various other wirings.
- The position also included the testing and trouble shooting of wiring problems.
- Install new cabling in new or existing buildings.
- Termination & Testing of new cabling.
- Testing & Trouble shooting of cable, phone & internet connection.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
Cable Technician Contractor
Falcon Data
05.2009 - 01.2012
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Conducted comprehensive site surveys to identify optimal locations for cable infrastructure installations.
Cable Technician Contractor
Corbel Inc
01.2007 - 12.2009
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Consistently exceeded company benchmarks for work efficiency and job completion rates.
Education
High School Diploma -
Kemps Hill High School
Jamaica West IndiesSkills
- Cabling Layouts
- Electrical Troubleshooting
- Installation
- Device Configuration
- Customer Service
Timeline
Cable Technician Contractor
ITG Communications Group
02.2020 - Current
Cable Technician Contractor
Madison Communications
05.2015 - 01.2020
CABLE Technician Contractor
SPECTRUM CUI
05.2014 - 04.2015
Cable Technician Contractor
Corbel Inc
04.2012 - 03.2013
Cable Technician Contractor
Falcon Data
05.2009 - 01.2012
Cable Technician Contractor
Corbel Inc
01.2007 - 12.2009
High School Diploma -
Kemps Hill High School
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