Wellin Clarke
Milwaukee,WI
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Chromecare Lead Tech
I.T. Savvy Formerly Technology Resource Advisors
03.2016 - Current
- Mentored junior technicians in maintenance, repair and reporting duties.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
- Tested components and systems to evaluate performance and identify concerns.
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
Education
No Degree - Information Technology
Milwaukee Business Technical Institute
Milwaukee, WI08.2001
Skills
- Managed multiple tasks at once
- Organized and help manage physical inventory of Client repairs, and parts inventory physically on-hand
- Adapting to the company's growth and role changes
- Ability to work with others or solo to complete tasks
- Able to think outside of the box and combine ideas with others to provide an acceptable resolution
- Product Testing
- Mechanical Troubleshooting
- Overseeing Technicians
Timeline
Chromecare Lead Tech
I.T. Savvy Formerly Technology Resource Advisors
03.2016 - Current
No Degree - Information Technology
Milwaukee Business Technical Institute
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