Wendahl Ford Lewis
Tuskegee,AL
Summary
Dynamic Account Specialist ,I am loyal and clearly dedicated individual with a proven track record at Tuskegee University, excelling in customer relationship development and account administration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Account Specialist
Tuskegee University
09.2014 - Current
- Assisted in resolving customer inquiries and issues efficiently.
- Supported account management activities to ensure client satisfaction.
- Collaborated with team members to streamline account processes.
- Maintained accurate records of client communications and transactions.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Cash Cage Operations Supervisor
Macon County Racing Commision
09.2004 - 01.2023
- Supervised daily operations to ensure adherence to safety and quality standards.
- Paid out jackpots, verified reports, account balances, processed checks, cashed checks, combination of calculating posting tax compilations etc.
- Kept records of financial transactions for the establishment. Allocated and posted details of business transactions to subsidiary accounts in journals and computer files.
- Managed cash transactions, ensuring accuracy and efficiency in processing payments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
Night Auditor
Grand Chalet Inn and Suites Stamford, Ct
02.1999 - 07.2003
- Analyzed discrepancies in financial records, developing solutions to prevent future occurrences.
- Maintained compliance with company policies and industry regulations while conducting audits of hotel operations.
- Trained new employees on auditing practices and customer engagement strategies for improved performance.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Night Auditor
Tuskegee University Kellogg Hotel And Conference Center
09.1997 - 09.1998
- Ensured accurate financial reporting by reconciling daily transactions and managing cash flow.
- Managed front desk operations, providing exceptional customer service during overnight shifts.
- Implemented efficient audit processes to streamline nightly closing procedures and improve accuracy.
- Supervised night staff, fostering a collaborative environment focused on guest satisfaction and operational efficiency.
Education
Pre License Course - Real Estate And Finance
Elite School of Real Estate And Finance
Montgomery, AL02-1993
Retail Sales And Management
Riley College
Tuskegee, AL01-1992
High School Diploma -
Tuskegee Institute
Tuskegee, AL05-1990
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
Timeline
Account Specialist
Tuskegee University
09.2014 - Current
Cash Cage Operations Supervisor
Macon County Racing Commision
09.2004 - 01.2023
Night Auditor
Grand Chalet Inn and Suites Stamford, Ct
02.1999 - 07.2003
Night Auditor
Tuskegee University Kellogg Hotel And Conference Center
09.1997 - 09.1998
Pre License Course - Real Estate And Finance
Elite School of Real Estate And Finance
Retail Sales And Management
Riley College
High School Diploma -
Tuskegee Institute