Wendelyn Duran Avalos
Sioux Falls,SD
Summary
Organized Patient Service Representative with proficiency at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 1.7 years of relevant work experience to the team.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Patient Services Representative
Avera McKennan Health System
07.2022 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Built and maintained positive working relationships with patients and staff.
Deli Cook
Avera Prince Of Peace
02.2021 - 08.2021
- Enhanced deli offerings by developing and implementing new recipes for sandwiches, salads, and side dishes.
- Reduced food waste by accurately forecasting ingredients needed for daily menu items and adjusting orders accordingly.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
Cook's Assistant
Carnaval Brazilian Grill
08.2019 - 12.2020
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient Confidentiality
- Attention to Detail
- Time Management
- Multitasking
- Telephone Etiquette
- Customer Service
- Document Filing
- Payment Collection
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Representative - Avera McKennan Health System
07.2022 - Current
Deli Cook - Avera Prince Of Peace
02.2021 - 08.2021
Cook's Assistant - Carnaval Brazilian Grill
08.2019 - 12.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Meditech
Expanse
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