Wenderly Wilson
Cincinnati,OH
Summary
Experienced in the hospitality and customer service industry, I am a detail-oriented individual who excels at handling various challenges. With a strong focus on problem-solving and multitasking, I consistently deliver exceptional service and strive to create a warm and enjoyable atmosphere for all guests. My expertise lies in efficiently managing guest seating and reservations, as well as overseeing staff and ensuring a clean and safe dining environment. As a well-rounded candidate, I am deeply passionate about providing outstanding customer service. I possess exceptional organizational and time management skills, coupled with a comprehensive knowledge of food and beverage menus. Thriving in fast-paced environments, I am adept at handling multiple tasks simultaneously with efficiency and precision.
Professional server with experience in upscale dining environments, delivering exceptional service and fostering inclusive team atmosphere. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring outstanding guest experience. Known for adaptability and unwavering reliability in fast-paced settings, with strong leadership and communication skills. Passionate about driving team success and achieving high operational standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Server
Texas De Brazil
Cincinnati, OH
10.2024 - Current
- Directed team operations to guarantee efficient service delivery and compliance with operational standards.
- Facilitated training sessions for new staff on menu knowledge, customer service protocols, and POS systems.
- Managed dining room operations to enhance guest experience and streamline seating arrangements.
- Oversaw inventory levels and coordinated with management to ensure timely replenishment.
- Supported a team of 15 servers and tracked performance metrics. Assisted in managing full sections and accommodating large parties of 25–30 guests. Facilitated smooth service during busy shifts.
HEAD HOSTESS
Clyborne
Cincinnati, OH
01.2023 - 01.2025
- Proficiently handled numerous reservations and efficiently managed seating arrangements for sizeable customer groups.
- Responded promptly to customer inquiries via email and telephone, consistently following established protocols.
- Effectively coordinated take-out orders, ensuring accuracy and employing suitable packaging materials for delivery.
- Exhibited exceptional organizational prowess by efficiently managing staff schedules.
- Cultivated positive rapport with guests, guaranteeing their satisfaction throughout their dining experience.
- Delivered comprehensive training and guidance to new hostesses, instructing them on proper customer service techniques and procedures.
SERVER
Toulouse
Houston, TX
10.2021 - 05.2022
- Efficiently handled customer payments by delivering checks and securely processing credit card or cash transactions.
- Welcomed and accommodated guests, ensuring a positive experience from their initial interaction.
- Adhered to stringent food safety protocols by consistently cleaning and sanitizing hands and surfaces in compliance with health department regulations.
- Skillfully prepared and served food and beverages to customers, maintaining high standards of quality.
- Maintained proactive communication with guests throughout their meal service, promptly replenishing drinks and attending to additional requests.
- Effectively communicated special dietary needs or requests to the kitchen, facilitating the delivery of personalized meal options.
- Exercised keen focus and concentration to manage table assignments and accurately remember orders.
- Established and maintained a streamlined communication chain, minimizing guest dissatisfaction and ensuring a smooth dining experience.
SERVER
Alma Latina
Cincinnati, OH
01.2021 - 10.2021
- Prepared and served food and beverages to customers.
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Assisted with training of new staff members.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Education
HIGH SCHOOL DIPLOMA - undefined
Scarborough
Houston12.2016
Skills
- Seating Assignment Preparation
- Billing And Payment Processing
- Dining Reservations
- Table Setting Arrangements
- Food Sales And Promotion
- Wine Pairings
- High-Volume Dining
- Menu Presentation
Certification
- Food Handler
- TABC
LANGUAGES
Spanish Native
English Fluent
Timeline
Head Server
Texas De Brazil
10.2024 - Current
HEAD HOSTESS
Clyborne
01.2023 - 01.2025
SERVER
Toulouse
10.2021 - 05.2022
SERVER
Alma Latina
01.2021 - 10.2021
HIGH SCHOOL DIPLOMA - undefined
Scarborough