Wendi Herrick
Greeley,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Admissions Coordinator
Grace Pointe Senior Care Community
10.2021 - 11.2023
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Submit for insurance authorization
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Completed preliminary paperwork for incoming patients.
- Assisted in patient admission process based on federal and state laws.
RECEPTIONIST
CEDAR RIDGE ANIMAL HOSPITAL
10.2020 - 05.2021
- Responsible for running the front desk of a busy animal hospital
- Responsibilities include:
- Providing excellent customer service
- Using Avimark customer relationship management software
- Cash handling
- Reconciling cash drawer daily
- Answering phones
- Scheduling appointments
- Processing client invoices
- Requesting of previous medical records
- Scan and attached records to appropriate patient
- Type in accurate phone notes in medical records.
LEAD RECEPTIONIST
ALPINE VETERINARY HOSPITAL
10.2014 - 10.2020
- Responsible for running the front desk of a busy animal hospital
- Responsibilities include:
- Providing excellent customer service
- Using Cornerstone customer relationship management software
- Cash handling/deposits/petty cash
- Reconciling cash drawer daily
- Answering phones
- Scheduling appointments
- Rooming patients in appropriate and available exam rooms
- Processing client invoices
- Managing inventory
- Increasing client enrollment in pet insurance through Trupanion
- Hiring and training new receptionists
Teller
Bank Of Colorado/ New West Bank
07.2011 - 10.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
Education
No Degree - Early Childhood Education
Northeastern Junior College
Sterling, COSkills
- Able to multi-task in fast paced, stressful environment
- Strong organizational skills
- Teamwork and Collaboration
- Verbal and Written Communication
- Adaptable and Flexible
- Demographics Information
- Patient Scheduling
- Customer Service
- Paperwork Coordination
- HIPAA Guidelines
- Insurance Verification
Timeline
Admissions Coordinator
Grace Pointe Senior Care Community
10.2021 - 11.2023
RECEPTIONIST
CEDAR RIDGE ANIMAL HOSPITAL
10.2020 - 05.2021
LEAD RECEPTIONIST
ALPINE VETERINARY HOSPITAL
10.2014 - 10.2020
Teller
Bank Of Colorado/ New West Bank
07.2011 - 10.2014
No Degree - Early Childhood Education
Northeastern Junior College
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