Wendi Lawhon
Raleigh,NC
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
Work History
Manager
Wendell Mart Inc
Wendell, NC
11.2023 - Current
- Supervised daily operations to ensure compliance with company policies and best practices.
- Developed staff training programs to enhance team performance and customer service quality.
- Implemented inventory management systems to streamline stock control processes and minimize losses.
- Coordinated schedule optimization for staff to improve workflow efficiency during peak hours.
- Monitored sales data and customer feedback to identify trends and drive strategic decision-making.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty for the brand.
- Collaborated with cross-functional teams to launch promotional events, boosting store visibility and engagement.
- Analyzed operational procedures, recommending improvements that increased productivity and reduced costs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager
Once Upon A Child Franchise
Raleigh, NC
04.2021 - 11.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Breeze Thru Store
Cary, NC
01.2018 - 01.2020
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Manager
Circkle K Stores
Raleigh, NC
05.2008 - 10.2018
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Education
East Wake High
Wendell, NC12.2004
Skills
Detail oriented
Team Leadership
Customer Relationship Management
Data Analysis
Strategic planning
Process Improvement
Performance Metrics
Problem solving
Timeline
Manager
Wendell Mart Inc
11.2023 - Current
Manager
Once Upon A Child Franchise
04.2021 - 11.2023
Manager
Breeze Thru Store
01.2018 - 01.2020
Manager
Circkle K Stores
05.2008 - 10.2018
East Wake High