Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Pierre

Ocean Township,NJ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Manager

Optical World
Ocean Township, New Jersey
05.2013 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Assistant Store Manager

Optical World
Ocean Township , New Jersey
04.2005 - 05.2013
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Perform insurance verification and billing
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Education

High School Diploma -

Asbury Park High School
Asbury Park, NJ

Skills

  • Leadership
  • Organization
  • Great communication
  • Detail oriented
  • Bilingual

Timeline

Manager

Optical World
05.2013 - Current

Assistant Store Manager

Optical World
04.2005 - 05.2013

High School Diploma -

Asbury Park High School

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Sophia Pierre