WENDI M. CREECH
Cincinnati,OH
Summary
Results-driven General Manager with 20+ years of experience leading retail and hospitality operations. Proven track record in team leadership, employee retention, customer satisfaction, and day-to-day operational excellence. Known for building strong teams, improving performance, and running smooth, efficient stores in fast-paced environments.
Overview
22
22
years of professional experience
Work History
General Manager
Speedway
05.2019 - Current
- Lead daily operations for a high-volume retail location, overseeing staff performance, customer service, and store standards
- Recruit, train, coach, and develop employees to build reliable, high-performing teams
- Improve employee retention by identifying leadership potential, empowering staff, and fostering accountability
- Ensure compliance with company policies, safety procedures, and operational standards
- Manage multitasking demands including staffing coverage, customer issues, inventory flow, and physical store needs
- Perform physically demanding tasks such as extended standing, bending, reaching, and lifting up to 50 lbs
- Impact: Maintained consistent store performance through strong leadership, reliability, and hands-on management.
General Manager
Einstein Bros. Bagels
02.2014 - 05.2019
- Managed all aspects of store operations including staffing, scheduling, training, and customer satisfaction
- Led teams in a fast-paced food service environment with a focus on speed, accuracy, and service quality
- Developed employees into shift leaders and supervisors, supporting internal promotion and retention
- Maintained cleanliness, safety, and operational compliance
Housekeeping Manager
Fairfield Inn & Suites
11.2003 - 02.2014
- Supervised housekeeping staff and assigned daily workloads to ensure efficient operations
- Inspected rooms and handled special guest requests to maintain high service standards
- Trained staff on safe use of cleaning equipment, tools, and chemicals
- Improved workflow efficiency while minimizing damage to property and ensuring staff safety
Education
High School Diploma - undefined
North Adams High School
Seaman, OHBusiness Studies
Antonelli College
Cincinnati, OHSkills
- Leadership development
- Employee hiring and retention Training and development strategies Talent acquisition and management
- Retail operations management
- Customer service mastery
- Workforce scheduling
- Inventory management
- Safety regulations
- Issue resolution
Timeline
General Manager
Speedway
05.2019 - Current
General Manager
Einstein Bros. Bagels
02.2014 - 05.2019
Housekeeping Manager
Fairfield Inn & Suites
11.2003 - 02.2014
High School Diploma - undefined
North Adams High School
Business Studies
Antonelli College