Summary
Overview
Work History
Education
Skills
Accomplishments
References
Work Preference
Timeline
Generic
WENDI REICHARDT

WENDI REICHARDT

Cape Coral,FL

Summary

Program Director/Administrative Coordinator with company oversight, committed to cost effective management of resources and quality performance.

Overview

32
32
years of professional experience

Work History

Program Director

National Alliance on Mental Illness
11.2020 - Current
  • Responsible for the planning, organization, coordinating and overseeing of the office operations, procedures, and resources to facilitate organizational effectiveness and efficiency
  • Ensure implementation of policies and practices
  • Build positive relations within the team and external parties
  • Schedule and organize support groups and education classes
  • Set up satellite office in both Delaware and Morrow Counties
  • Ensure technology is used correctly for all operations (Zoom, video conferencing, presentations etc.)
  • Support growth and program development
  • Perform administrative support functions such as data management, creating reports, drafting correspondence and preparing basic financial accounts
  • Develop effective working relationships with staff, evaluate work of staff, coach, mentor and discipline
  • Provide necessary training, guidance and motivation to staff
  • Approve and monitor staff vacation and sick leave
  • Supervise the efficient use of office supplies and maintenance of office equipment
  • Maintain a pleasant and secure working environment
  • Act as a liaison with other hospital, facilities and doctor’s offices
  • Implements procedural and policy changes to improve operational efficiency
  • Handle customer inquiries and complaints.

Office Manager

Ankle and Foot Specialists of Marion
01.2018 - 11.2020
  • Schedule and prioritize office activities to meet operation requirements
  • Determine, plan and direct workflow
  • Organize orientation and training of new staff
  • Analyze workflow issues and implement workable solutions
  • Ensure adherence to quality standards
  • Manage, create reports, draft correspondence and prepare basic financial accounts
  • Develop effective working relationships with staff, evaluate work of staff, coach, mentor and discipline
  • Provide necessary training, guidance and motivation to staff
  • Approve and monitor staff vacation and sick leave
  • Supervise the efficient use of office supplies and maintenance of office equipment
  • Maintain a pleasant and secure working environment
  • Act as a liaison with other hospital, facilities and doctor’s offices
  • Implements procedural and policy changes to improve operational efficiency
  • Handle customer inquiries and complaints.

Regional Administrative Coordinator

Maryhaven, Inc.
02.2006 - 12.2017
  • Coordinate the daily operations of the regional offices, including clients and employees
  • Supervise staff, hire staff, conduct annual performance evaluations, implement disciplinary measures as needed
  • Ensure required training is conducted
  • Motivate and coach staff to ensure continued professional development and achievements are met
  • Conduct staff meetings at regular and frequent intervals
  • Handle sensitive information and maintain a high level of confidentiality
  • Review policies and procedures annually to ensure ongoing compliance
  • Responsible for purchasing and preparing budgets
  • Work directly with Regional Supervisor to plan program and site expansions and funding requests
  • Liaison for Insurance, Medicaid, Medicare, MACSIS, MITTS, and directing front line staff for collection payments, co-payments, and obtaining pre-approvals
  • Extensive travel between offices weekly.

Prevention, Retention and Contingency Coordinator

Delaware County Job and Family Services
10.1999 - 11.2005
  • Meet with clients, staff and outside entities to ensure needs were being met within the community
  • Work with outside agencies to gain access for client benefits
  • Support the office staff with daily function responsibilities and communicate any questions, changes or updates needed
  • Schedule and registration of clients
  • Handle customer service skills.

Adjudicator

State of Ohio – Bureau of Disability
02.1993 - 10.1999
  • Process disability claims, gather supporting documentation from doctor’s offices, hospitals and employers
  • Decide if claim needed additional medical, employment, or education documentation to confirm the presence and extent of a disability that prevents the applicant from working
  • Make appointments for examination, diagnostic tests and consultations with healthcare professionals to gather information, interview claimants and analyze employment potential
  • Draft detailed, personalized correspondence to inform claimants of their benefits
  • Knowledge of medical terminology and conditions, as well as interpreting procedures and regulations.

Education

Diploma -

Cardington-Lincoln High School
01.1989

2 years -

Muskingum College

2 quarters -

Ohio State University
01.1992

Skills

  • Client account management
  • Staff Development/Motivation
  • Leadership/communication skills
  • Facility management
  • Project management
  • Administrative Skills
  • Business operations organization
  • Department Operations Management
  • Human Resources
  • Performance Evaluations
  • Employee relations
  • Problem Resolution
  • Self-motivated
  • Workflow Planning
  • Customer-oriented

Accomplishments

  • Wrote and edited documents to keep staff informed on policies and procedures
  • Applied safety procedures and policies as outlined in Department Safety manual
  • Manage high volume office with three full time physicians
  • Managed four reginal offices/four counties
  • Handle functions related to all outpatient services
  • Formally recognized for playing an instrumental role in the implementation of cost saving measures
  • Oversaw two new offices and two expansion offices within 12 months
  • Manage a team of 52 personnel
  • Managed a major office relocation with only one day of down time
  • Demonstrated proficiencies tin telephone, email, fax and front desk reception within a high-volume environment
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and problems to maximize efficiency

References

  • Rich Steele, former supervisor, Bellville, Ohio, 419-295-7494
  • Rhonda Milner, former co-worker, Delaware, Ohio, 740-513-8309
  • Marti Keller, former co-worker, Galion, Ohio, 419-921-5334
  • Gretchen Cantrell, friend, Richwood, Ohio, 740-360-0724

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Healthcare benefitsCareer advancementCompany CulturePersonal development programs

Timeline

Program Director

National Alliance on Mental Illness
11.2020 - Current

Office Manager

Ankle and Foot Specialists of Marion
01.2018 - 11.2020

Regional Administrative Coordinator

Maryhaven, Inc.
02.2006 - 12.2017

Prevention, Retention and Contingency Coordinator

Delaware County Job and Family Services
10.1999 - 11.2005

Adjudicator

State of Ohio – Bureau of Disability
02.1993 - 10.1999

Diploma -

Cardington-Lincoln High School

2 years -

Muskingum College

2 quarters -

Ohio State University

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WENDI REICHARDT