Wendi Shannon
West Chester,OH
Summary
I am a very client and customer focused professional with success in delighting clients and customers by providing excellent support to my business managers. I pay attention to detail on contracts and other requests for some recognized brands such as Coca Cola North America, Tata Global Beverage, Inc, Mars Foods US., Newell Brands, and Wilton Brands.
Overview
27
27
years of professional experience
Work History
Business Manager Assistant
Acosta Group
01.2022 - Current
- Entering and handling contracts for Ahold /Delhaize Team and Albertson East Team for Nestle Coffee Partners, King Arthur Flour, Juanita’s, Eight O’ Clock Coffee, Tetley Tea, Coca Cola North America, Hershey’s Salty Snacks, Mars Food US, Simply Organic, Sunsweet, Freshpet, Newell, Edgewell, Simply Good Foods, Quest, and EOS
- Answering customer service alerts on business manager dashboards
- Answering questions on deductions for claims related to contracts and proof of performance
- Entering promotions in client’s systems
- Tracking account balances and bill payer funding
- Training new associates and a global overseas team
- Daily assistance to business manager and customer managers
- Reduced outstanding balance of over 18 million dollars with Coca Cola North America down to $100K in the first 7 months that I had the account
- Successfully collaborated and worked with multiple clients and customers
- Setting up new products in Ahold/Delhaize proprietary system
- Job Responsibilities
Claims Resolution Analyst
Acosta Sales and Marketing
01.2017 - Current
- Clearing deductions in client’s proprietary systems and in Acosta Relay
- Handle check requests for Michael Foods, Tillamook, Edgewell Personal Care, Campbells, Ken’s Foods, Sara Lee Frozen Bakery, Mars Foods, and Mars Ice Cream
- Help Payment Recovery Specialists with Repays
- ATB Reconciliations for Michael Foods and Sara Lee Frozen Bakery
- Team lead for Sara Lee Frozen Bakery and host the monthly call
- Completing the Due Today when supervisor is out of office
- Returning claims to Acosta global team for additional work, corrections, or validation
- Reopening claims for Acosta team members
- Participating in weekly and bi-weekly calls with clients
- Cleared claims for large clients such as Mars Foods, Mars Ice Cream, Edgewell Personal Care, Colgate, Campbells, McCormick, and Georgia Pacific.
- Answering questions from the clients, global offshore team, and team members when supervisor is out of office or unavailable
- Analyzing claims and providing solutions when there are problems
- Work on special projects for supervisors, client resolution managers, and hub managers.
- Job Responsibilities
Office Manager
UPI/Magna Mixer Company
08.2004 - 09.2006
- Ran day to day office operations which included entering Purchase Orders, entering leads to vendors, Accounts Receivable, Accounts Payable, & talking to clients.
- Responsibilities
HR Subcontractor
Fluor Daniel Fernald
06.2002 - 07.2004
- Responsible for keeping track, organizing, & entering subcontractor hours into computer system.
- Responsibilities
Technical Database Administrator
Procter & Gamble
06.1998 - 05.2002
- Developed & maintained database in SAP for Maintenance & Stores Division of Diapers as a subcontractor
- Organized and led meetings with maintenance personnel from various Procter & Gamble plants
- Organizing graphics to be implemented in Maintenance & Stores database
- Responsibilities
Education
High School - undefined
Lakota High School
West Chester, OHSkills
- Microsoft Office Suite
- Data entry 10,000 KSPH 100% accuracy
- QuickBooks
- SAP
- Oracle
- E4
- Visual Fabriq
- Exceedra
- Visual Basic
- Compass
- TPM
- Blue Planner
Accomplishments
- P&G: Created database for maintenance and stores of diapers.
- Scored 97-100% on all monthly audits on claims
- Acosta Ovation Award Nominee 2020
- Taken steps towards showing leadership by being given responsibilities during supervisor absence
- Received many positive emails from clients on my dedication and hard work representing their brand
- Built trust within the Acosta team as someone who can answer questions and help with claims questions
- Handle biggest client Coca Cola North America for Acosta Group
Timeline
Business Manager Assistant
Acosta Group
01.2022 - Current
Claims Resolution Analyst
Acosta Sales and Marketing
01.2017 - Current
Office Manager
UPI/Magna Mixer Company
08.2004 - 09.2006
HR Subcontractor
Fluor Daniel Fernald
06.2002 - 07.2004
Technical Database Administrator
Procter & Gamble
06.1998 - 05.2002
High School - undefined
Lakota High School