Wendi Vittitow
Augusta
Summary
Dynamic professional with a proven track record at MobilityWorks, excelling in client relationship management and problem-solving. Adept at optimizing customer experiences and driving service improvements, I leverage strong decision-making skills and attention to detail to deliver tailored mobility solutions, enhancing satisfaction and achieving project goals effectively.
Overview
13
13
years of professional experience
Work History
Lead Certified Home Access Consultant
MobilityWorks
03.2022 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Mobility Specialist
Jay Hatfield Mobility
07.2019 - 03.2022
- Evaluated vendor proposals to determine which products would provide the most value for clients based on features, pricing, and compatibility factors.
- Provided exceptional customer support, maintaining a high level of expertise on all mobile devices and technologies.
- Managed inventory of mobile devices, accessories, and parts to ensure timely availability for customers'' needs.
- Conducted comprehensive needs assessments to identify optimal mobility solutions tailored to client requirements.
- Enhanced customer satisfaction by addressing and resolving mobility-related issues promptly and efficiently.
Transportation Coordinator
Butler County-Dept. on Aging
06.2012 - 06.2019
- Coordinated driver dispatch to accomplish daily bus requirements.
- Resolved customer issues related to public transportation efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Analyzed transportation data to identify improvement opportunities.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Coordinated dispatching of eight drivers to accomplish daily bus routes requirements.
- Managed transportation budgets, identifying cost-saving opportunities and making data-driven decisions to optimize spending.
- Met safety and regulatory standards for full operational compliance.
- Provided ongoing training for transportation staff to enhance skills, knowledge, and overall performance within the department.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
- Trained new hires in company procedures, software applications, and best practices for efficient transportation processes.
- Managed a team of drivers, ensuring compliance with safety standards and regulations to maintain a safe work environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Evaluated team performance and provided feedback on areas requiring improvement.
Education
Some College - Accounting And Business Law
Butler County Community College
El Dorado, KSHigh School Diploma -
El Dorado High School
El Dorado, KS05-1984
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- MS office
- Customer relationship management
- Goal setting
- Time management
- Employee management
- Client requirements assessment
- Decision-making
Timeline
Lead Certified Home Access Consultant
MobilityWorks
03.2022 - Current
Mobility Specialist
Jay Hatfield Mobility
07.2019 - 03.2022
Transportation Coordinator
Butler County-Dept. on Aging
06.2012 - 06.2019
Some College - Accounting And Business Law
Butler County Community College
High School Diploma -
El Dorado High School
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