Lania Harris
New Orleans,LA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Work From Home Patient Access Coordinator
Touro
New Orleans, LA
06.2021 - 02.2023
- Patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Addressed bad debts in line with set protocols.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Insurance Customer Service Representative
Our Lady Of The Lake Hospital RMC & Children's
Baton Rouge, LA
02.2018 - 04.2021
- Answering multiple call lines.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Provided primary customer support to internal and external customers.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assessed customer needs and recommended suitable insurance policies.
- Responded proactively and positively to rapid change.
- Providing efficient and exceptional customer service.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
Education
High School Diploma -
Saint Mary's Academy
New Orleans, LA05.2017
Skills
- Insurance Billing
- Insurance Verification
- Appointment Scheduling
- Patient Care
- Patient Information Verification
- Patient Admission
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Problem-Solving
- Medical Billing
- Team Leadership
- EMR Updating
Timeline
Work From Home Patient Access Coordinator
Touro
06.2021 - 02.2023
Insurance Customer Service Representative
Our Lady Of The Lake Hospital RMC & Children's
02.2018 - 04.2021
High School Diploma -
Saint Mary's Academy