Job Search Status
Open to workDesired start date: Flexible
Open To Work
Wendie Smith
Work Preference
Summary
Dynamic behavioral and public health leader with over a decade of experience directing complex programs in supportive housing, behavioral health, crisis response, aging services, EMS, and community-based systems. Proven expertise in managing multidisciplinary teams and multi-site operations within high-acuity service environments, consistently enhancing operational efficiency and service delivery outcomes. Renowned for stabilizing teams during transitions and fostering cross-system coordination to improve overall program effectiveness. Recognized for resilient leadership in high-pressure settings, coupled with a strong commitment to operational excellence across diverse behavioral and public health initiatives.
Overview
16
16
years of professional experience
9
9
Certification
Work History
Business Development Coordinator
Stonecrest Services Inc
09.2025 - Current
- Oversee property management of portfolio, including negotiating and executing longer term contacts and ongoing maintenance to ensure client satisfaction within expat communities.
- Performed in-depth market analysis to uncover service deficiencies and strategize improvements for community support systems in housing and in-home care of aging ex-pat community.
- Direct asset and expense management to ensure operational efficiency for properties and businesses.
- Oversee financial budgeting, optimizing resource allocation and maintaining profitability.
Program Manager
Central City Concern (CCC)
04.2025 - 01.2026
- Oversaw a multidisciplinary team of 14 direct reports across 19 supportive housing sites serving 250+ residents with complex behavioral health needs
- Led multi-site program operations, strengthening workflows and stabilizing teams during a high burnout period
- Improved documentation compliance and reporting consistency across multidisciplinary teams
- Coordinated cross-functional collaboration across housing operations, behavioral health providers, and executive leadership
- Led cross-site coordination using structured communication systems and remote collaboration tools
- Supported crisis response and stabilization across high-acuity program environments
Housing Specialist | QHMA, CADC-R
New Narrative
11.2023 - 03.2025
- Facilitated housing placement services to enhance stability for 40+ participants in low-barrier emergency motel shelter program.
- Achieved successful client outcomes by developing individualized housing plans that tackled specific needs and barriers to stable housing.
- Cultivated cross-agency partnerships with referral systems, treatment teams, and housing providers to streamline access to resources.
- Facilitated immediate crisis intervention and stabilization services in high-pressure settings to ensure safety and well-being.
- Oversaw detailed compliance documentation and tracked housing outcomes across electronic medical record systems.
Housing and Supportive Services Case Manager
Housing Independence
09.2022 - 09.2023
- Managed a caseload of 38–40 individuals with severe mental illness navigating complex housing systems
- Supervised four direct-report staff, providing operational oversight, coaching, and performance support
- Led housing placement coordination with landlords, providers, and community agencies
- Delivered crisis intervention, stabilization support, and housing advocacy services
- Facilitated tenancy-readiness programming supporting long-term housing stability
Patient Care Coordinator
Private Practice
09.2021 - 01.2023
- Coordinated complex care planning across families, providers, and multidisciplinary care teams
- Advocated for patient-centered decision-making and quality-of-life priorities.
- Coordinated hospice, caregiving, and wraparound services across care systems.
- Monitored patient follow-ups and ensured adherence to treatment plans, enhancing patient outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Resident Manager
Edwards Center
09.2021 - 12.2022
- Managed group home operations serving individuals with SPMI and ID/DD
- Supervised staff of 8 employees covering three shifts.
- Ensuring licensing, safety, and compliance standards were met.
- Responded to and managed crisis response and incident management processes.
Lead Resident Care Coordinator
Cedar Sinai Park
04.2020 - 09.2022
- Supervised clinical and direct care staff.
- Oversaw EMR workflows and compliance documentation systems.
- Hired and trained 22 new staff members on facility policies, patient care and medicine distribution.
- Assessed resident needs through regular evaluations, adjusting care plans as necessary for optimal outcomes.
- Coordinated resident care plans with interdisciplinary teams to ensure comprehensive support.
- Implemented quality improvement initiatives enhancing service delivery and resident satisfaction.
- Developed training programs for staff on best practices in resident engagement and care coordination.
Education
Bachelor of Science - Health Studies And Aging Services, Minor: Psychology And Community Health
Portland State University
Portland2018
Skills
- Data management systems
- Operations program management
- Behavioral health program development
- Management of remote and in-person teams
- Team leadership and profession development
- Crisis management and de-escalation
- Compliance management
- Skilled in motivational interviewing techniques
- Needs assessment proficiency
- Clinical documentation
Accomplishments
Featured in JOHS and Multnomah County Behavioral Health Supportive Housing Yearly Report
https://multco.us/news/behavioral-health-shelter-program-supports-people-path-housing-help-supportive-housing
Organized and lead supportive services such as meals for frontline medical staff during COVID.
Certification
- QHMA
- CADC-R
- EMT
- ACLS
- BLS (CPR/AED)
- Wilderness First Responder
- OIS
- Mandt
- CPI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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ADDITIONAL LEADERSHIP EXPERIENCE
- Fiscal Agent, Acumen, LLC — Portland, OR
- Health and Wellness Coordinator, Markham House — Portland, OR
- Mental Health and Substance Abuse Counselor, New Narrative — Tigard, OR
- Patient Care Manager, Healing Hands and Hearts — Portland, OR
- Emergency Medical Technician (EMT), NREMT — Portland, OR
- Research and Administrative Assistant, Dr. RF Edlich and Associates — WA
- Weekend Resident Manager, Williams Adult Foster Care Home — Portland, OR
- Field Medic, U.S. Army
Timeline
Business Development Coordinator
Stonecrest Services Inc
09.2025 - Current
Program Manager
Central City Concern (CCC)
04.2025 - 01.2026
Housing Specialist | QHMA, CADC-R
New Narrative
11.2023 - 03.2025
Housing and Supportive Services Case Manager
Housing Independence
09.2022 - 09.2023
Patient Care Coordinator
Private Practice
09.2021 - 01.2023
Resident Manager
Edwards Center
09.2021 - 12.2022
Lead Resident Care Coordinator
Cedar Sinai Park
04.2020 - 09.2022
Bachelor of Science - Health Studies And Aging Services, Minor: Psychology And Community Health
Portland State University