Wendolyn Torres - Student Worker - University Of Texas At San Antonio

Summary

Detail-oriented student advocate with experience in managing sensitive student data and ensuring compliance with school regulations. Skilled in conflict de-escalation and effective communication. Dedicated to supporting military-affiliated students in navigating educational benefits.

Overview

2

years of professional experience

Work History

Student Worker

University Of Texas At San Antonio

San Antonio, Texas

10.2023 - Current

Front-End Operations & Customer Service: Managed high volume of in-person, telephonic, and email inquiries at Center for Military Affiliated Students front desk, providing essential support to Veterans, active-duty service members, and their families.
Benefits Advising: Provided foundational guidance to students and families regarding federal and state military education benefits, including the GI Bill and the Texas Hazelwood Act.
Regulatory Compliance (FERPA): Expertly handled sensitive student data and academic records, ensuring 100% compliance with FERPA guidelines and university privacy policies during all communications.
Records & Data Management: Maintained integrity of student records through high-accuracy data entry and digital filing within university databases and tracking systems.
File Preparation & Audit Support: Coordinated intake and organization of critical certification documents (DD-214, COE, and Certification Requests) and pre-audited files for completeness and accuracy for Certifying Officials.

Education

Associate of Arts - History

Antelope Valley College

Lancaster, CA

05-2023

Master of Arts - Equity And Education

The University of Texas At San Antonio

San Antonio, TX

03-2026

Skills

Customer Service & Student Advocacy: Providing high-level support to veterans and their families with a focus on patience, active listening, and navigating university barriers
Data Management & Integrity: High-accuracy data entry and digital record-keeping within university databases, ensuring all student information is precise and ready
Regulatory Compliance (FERPA/VA): Strict adherence to federal and state privacy laws and Department of Veterans Affairs (VA) regulations regarding educational benefits
Benefits Advising: Guiding students through the application processes for the GI Bill, and the Texas Hazelwood Act

Complex Problem Solving: Identifying discrepancies in student files or benefit eligibility and collaborating with university departments to find timely solutions
Effective & Compassionate Communication: Delivering clear, concise information through professional emails and phone calls while maintaining an empathetic tone during stressful student transitions
Conflict De-escalation: Applying classroom management and interpersonal techniques to remain calm and helpful when assisting students through frustrated or confusing financial situations

Languages

English

Native/ Bilingual

Spanish

Professional

Timeline