Wendy Allan

• Answered constant flow of customer calls with minimal wait times.
• Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed timely and effective replacement of damaged or missing products.
• Met customer call guidelines for service levels, handle time and productivity.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Organized and detail-oriented with a strong work ethic.

Online assistance, engage customers via email, handle multiple inquiries. Provide first class customer service with every interaction. Writing professional, accurate, and engaging email response to customer inquiries. Thinking outside the box when addressing customer concerns, problems with questions. Being effective, efficient, and self-managed.

• Answered constant flow of customer calls with minimal wait times. Engage online chat/emails
• Updated account information to maintain customer records.
• Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Learned and adapted quickly to new technology and software applications.
• Organized and detail-oriented with a strong work ethic.

Responsible for 10 drivers and ensuring part deliveries were made in an efficient time to customers. Responsible for overseeing a store, key holder, cash flow, inventory. To maintain efficiency in stock.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Mentored team members to enhance professional development and accountability in workplace.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Developed strong working relationships with staff, fostering a positive work environment.
• Self-motivated, with a strong sense of personal responsibility.