Wendy Alvarez

• Resolved customer complaints promptly and courteously.
• Greeted customers in a professional and friendly manner.
• Answered phones, responded to inquiries, and took messages.
• Assisted with check-in and check-out procedures for guests.
• Addressed customer needs in a timely manner.

• Greeted guests and answered inquiries regarding hotel services, facilities, and hours of operation.
• Provided information about local attractions, restaurants, shopping centers, and other amenities.
• Operated telephone switchboard station to answer incoming calls and direct them to appropriate staff member or department.

As a front desk agent in home2 suites I had to pick up phone calls, talk with the guest, solve problems easily and have a really good costumer service, I am responsible and organized, really good working people and following instructions.