Summary
Overview
Work History
Education
Skills
Leadership Roles
Credentials
Certification
ANOM-CANM Leadership Development -March 2025
Timeline
Generic

Wendy-Ann Phillipps

Winter Garden

Summary

To maintain a position in a forward thinking institution that will offer professional development opportunities and upward mobility in the nursing arena. Experienced nursing professional prepared to excel in managing nursing operations. Proven record in enhancing patient care, streamlining processes, and supporting staff development. Strong focus on team collaboration, adaptability in meeting changing needs, and consistently achieving results. Expertise in healthcare administration, regulatory compliance, and quality improvement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Nursing Operations Manager

Dr. Phillips Hospital
05.2023 - Current
  • Coordinated with multiple departments to optimize care coordination, resulting in more efficient and seamless patient experiences throughout their healthcare journey, thus improving HCAHPS.
  • Promoted a culture of continuous learning and improvement within the nursing team, fostering professional growth and excellence in patient care.
  • Implemented evidence-based practices to enhance nursing care quality and safety standards.
  • Established clear communication channels between nursing staff members, facilitating effective teamwork within the department.
  • Collaborated with interdisciplinary teams to develop integrated care plans for complex cases, resulting in better health outcomes.
  • Managed complex scheduling requirements for a large team of nurses, nursing assistants, and monitor techs; ensuring adequate staffing levels at all times while minimizing overtime costs.
  • Developed strong relationships with key stakeholders such as physicians, administrators, and community partners to facilitate collaborative problem-solving efforts.
  • Conducted thorough evaluations of departmental performance, identifying areas for improvement and implementing corrective actions as needed.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.

Interim Nursing Operations Manager

Dr. Phillips Hospital
12.2022 - 05.2023
  • Managed budgets and financial resources effectively, ensuring optimal allocation of funds across various departments.
  • Mentored junior nurses on best practices for clinical management, fostering an environment of support and ongoing skill development.
  • Collaborated with interdisciplinary teams to develop integrated care plans for complex cases, resulting in better health outcomes.
  • Oversaw hiring processes for nursing staff, selecting skilled candidates who demonstrated commitment to high-quality patient care.
  • Led efforts to maintain compliance with regulatory requirements, including conducting regular audits of nursing documentation and practice standards.

Clinical Assistant Nurse Manager

Dr. Phillips Hospital
01.2022 - 12.2022
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Followed comprehensive clinical protocols to safeguard patient safety.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
  • Held team members accountable to maintain safety standards and personnel standards set by Orlando Health.
  • Streamlined the daily workflow; creating assignments and acted as a resource for the staff when in the role of charge nurse.
  • Created and balanced the schedules for the secretaries, nursing assistants, and nurses to ensure the unit is able to function safely and efficiently.

Registered Nurse

Dr. Phillips Hospital
01.2008 - 12.2021
  • Works with a variety of patients, specializing in cardiac care, performing essential tasks daily to ensure their health and safety.
  • Consults with physicians and other healthcare professionals.
  • Establishes treatment plans and operates different medical equipment daily.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Precepted new employees to ensure that they were able to function safely on the unit as an independent nurse.
  • Acted in the charge nurse role, an extension of the leadership team, to ensure safety for patients and team members while streamlining work to improve efficiency.

Education

Bachelor of Science - Nursing

University of Central Florida
Orlando, FL
01.2007

Master of Science - Public Health

Nova Southeastern University
Davie, FL
01.2004

Bachelor of Science - Human Sciences

Florida State University
Tallahassee, FL
01.2000

Skills

  • Microsoft Excel
  • Word
  • Power Point
  • EPIC
  • Email
  • Internet
  • Clinical leadership
  • Operational management
  • Staff coaching and mentoring
  • Quality improvement

Leadership Roles

  • Chair of pain management committee, Dr. Phillips Hospital, 02/2011- 09/2011
  • Preceptor-Cardiac Progressive Care Unit, Dr. Phillips Hospital, 01/2009-12/2014
  • Diabetic Resource Nurse, Dr. Phillips Hospital, 01/2012-12/2014
  • Team Member Engagement Committee, Dr. Phillips Hospital, 1/2015-12/2015

Credentials

  • R.N.
  • B.S.N.
  • M.P.H.
  • P.C.C.N.

Certification

Progressive Care Certified Nurse- Association of Critical Care Nurses

ANOM-CANM Leadership Development -March 2025

Orlando Health Leadership Development Program

Timeline

Assistant Nursing Operations Manager

Dr. Phillips Hospital
05.2023 - Current

Interim Nursing Operations Manager

Dr. Phillips Hospital
12.2022 - 05.2023

Clinical Assistant Nurse Manager

Dr. Phillips Hospital
01.2022 - 12.2022

Registered Nurse

Dr. Phillips Hospital
01.2008 - 12.2021

Master of Science - Public Health

Nova Southeastern University

Bachelor of Science - Human Sciences

Florida State University

Bachelor of Science - Nursing

University of Central Florida
Wendy-Ann Phillipps