Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Wendy  Avila

Wendy Avila

Insurance Agent
Los Angeles ,CA

Summary

Experienced administrative professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a customer service oriented environment.

Overview

19
19
years of professional experience

Work History

Office Associate

State Farm Eduardo Mendoza Agency
Sout Gate, California
08.2016 - Current
  • Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel.
  • Checked accuracy and integrity of files and resolved errors.
  • Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
  • Identified issues and took appropriate action to ensure speedy resolution.
  • Displayed a consistent positive attitude towards customers, peers and other personnel.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Tracked the progress of all outstanding insurance claims.
  • Followed up with customers on unresolved issues.

Commecial Customer Service Representative II

AIS
Cerritos, CA
08.2017 - 11.2017
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Politely assisted customers in person and via telephone.
  • Generated Certificates of Insurance on a daily basis.
  • Asked open-ended questions to assess customer needs.
  • Recommended alternative items if product was out of stock.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Direct Support Professional

MERCI
Monterey Park, CA
01.2012 - 08.2016
  • Administered medication as directed by physician.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Maintained a clean, safe and well-organized patient environment.
  • Transported individuals to medical appointments and other errands.
  • Monitored progress and documented any status changes accordingly.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.

Education

High School Diploma - undefined

Los Angeles Job Corps
Los Angeles, CA
2005

Skills

  • Customer-service oriented
  • Teamwork and collaboration
  • Exceptional communication skills
  • Strategic sales knowledge
  • Creative problem solver
  • Quick learner
  • Administrative support
  • Complaint resolution
  • Goal-oriented
  • Self-starter
  • Patient management
  • Data entry
  • Direct patient care
  • Behavioral management
  • First aid and safety
  • Progress documentation

Certification

Property & Casualty Insurance License

Timeline

Commecial Customer Service Representative II

AIS
08.2017 - 11.2017

Office Associate

State Farm Eduardo Mendoza Agency
08.2016 - Current

Direct Support Professional

MERCI
01.2012 - 08.2016

High School Diploma - undefined

Los Angeles Job Corps
Wendy AvilaInsurance Agent