Wendy Avila
Insurance Agent
Los Angeles ,CA
Summary
Experienced administrative professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a customer service oriented environment.
Overview
19
19
years of professional experience
Work History
Office Associate
State Farm Eduardo Mendoza Agency
Sout Gate, California
08.2016 - Current
- Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel.
- Checked accuracy and integrity of files and resolved errors.
- Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
- Identified issues and took appropriate action to ensure speedy resolution.
- Displayed a consistent positive attitude towards customers, peers and other personnel.
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
- Tracked the progress of all outstanding insurance claims.
- Followed up with customers on unresolved issues.
Commecial Customer Service Representative II
AIS
Cerritos, CA
08.2017 - 11.2017
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Politely assisted customers in person and via telephone.
- Generated Certificates of Insurance on a daily basis.
- Asked open-ended questions to assess customer needs.
- Recommended alternative items if product was out of stock.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Direct Support Professional
MERCI
Monterey Park, CA
01.2012 - 08.2016
- Administered medication as directed by physician.
- Ensured safety and well-being of each patient in alignment with care plan.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Maintained a clean, safe and well-organized patient environment.
- Transported individuals to medical appointments and other errands.
- Monitored progress and documented any status changes accordingly.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
Education
High School Diploma - undefined
Los Angeles Job Corps
Los Angeles, CA2005
Skills
- Customer-service oriented
- Teamwork and collaboration
- Exceptional communication skills
- Strategic sales knowledge
- Creative problem solver
- Quick learner
- Administrative support
- Complaint resolution
- Goal-oriented
- Self-starter
- Patient management
- Data entry
- Direct patient care
- Behavioral management
- First aid and safety
- Progress documentation
Certification
Property & Casualty Insurance License
Timeline
Commecial Customer Service Representative II
AIS
08.2017 - 11.2017
Office Associate
State Farm Eduardo Mendoza Agency
08.2016 - Current
Direct Support Professional
MERCI
01.2012 - 08.2016
High School Diploma - undefined
Los Angeles Job Corps
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