Experienced administrative professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a customer service oriented environment.
Overview
19
19
years of professional experience
Work History
Office Associate
State Farm Eduardo Mendoza Agency
Sout Gate, California
08.2016 - Current
Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel.
Checked accuracy and integrity of files and resolved errors.
Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
Identified issues and took appropriate action to ensure speedy resolution.
Displayed a consistent positive attitude towards customers, peers and other personnel.
Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
Tracked the progress of all outstanding insurance claims.
Followed up with customers on unresolved issues.
Commecial Customer Service Representative II
AIS
Cerritos, CA
08.2017 - 11.2017
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Politely assisted customers in person and via telephone.
Generated Certificates of Insurance on a daily basis.
Asked open-ended questions to assess customer needs.
Recommended alternative items if product was out of stock.
Answered product questions with up-to-date knowledge of sales and store promotions.
Direct Support Professional
MERCI
Monterey Park, CA
01.2012 - 08.2016
Administered medication as directed by physician.
Ensured safety and well-being of each patient in alignment with care plan.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Worked to improve and enhance patient lives through effective and compassionate care.
Maintained a clean, safe and well-organized patient environment.
Transported individuals to medical appointments and other errands.
Monitored progress and documented any status changes accordingly.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Education
High School Diploma - undefined
Los Angeles Job Corps
Los Angeles, CA
2005
Skills
Customer-service oriented
Teamwork and collaboration
Exceptional communication skills
Strategic sales knowledge
Creative problem solver
Quick learner
Administrative support
Complaint resolution
Goal-oriented
Self-starter
Patient management
Data entry
Direct patient care
Behavioral management
First aid and safety
Progress documentation
Certification
Property & Casualty Insurance License
Timeline
Commecial Customer Service Representative II
AIS
08.2017 - 11.2017
Office Associate
State Farm Eduardo Mendoza Agency
08.2016 - Current
Direct Support Professional
MERCI
01.2012 - 08.2016
High School Diploma - undefined
Los Angeles Job Corps
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