Wendy Carlson
St Clair Shores,MI
Summary
Driven Pharmacy Technician with 11 years of experience and success in working within a wide variety of pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
McLaren Health, McLaren Macomb Hospital
01.2018 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Technician
CVS Specialty Pharmacy
05.2014 - 01.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Pharmacy Technician
Kindred Hospital
01.2013 - 05.2014
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Education
Associates Degree - General Studies
Oakland Community College
Bloomfield Hills, MI2008
Skills
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Medication Dispensing
- Prescription Filling
- Pharmacy and customer records management
- Drug Inventory Control
- Labeling Accuracy
- Pharmacy Software Proficiency
- Interpreting and Processing Medication Orders
Timeline
Pharmacy Technician
McLaren Health, McLaren Macomb Hospital
01.2018 - Current
Pharmacy Technician
CVS Specialty Pharmacy
05.2014 - 01.2018
Pharmacy Technician
Kindred Hospital
01.2013 - 05.2014
Associates Degree - General Studies
Oakland Community College
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