Wendy Carlson
Sheridan,WY
Summary
Dynamic and results-driven professional with extensive experience at Wyoming Cattle and Creek Steak House. Proven expertise in customer service and inventory management, driving operational excellence and enhancing team collaboration. Recognized for implementing effective upselling strategies that significantly boosted sales while fostering strong relationships with clients and staff.
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Pony Bar and Grill
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Facilitated teamwork to enhance efficiency and guest satisfaction during busy periods.
- Cultivated warm relationships with regular customers.
Server
Pony Bar and Grill
08.2024 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Facilitated teamwork to enhance efficiency and guest satisfaction during busy periods.
- Cultivated warm relationships with regular customers.
Warehouse Assistant
Koltiska Distillery
02.2023 - 09.2024
- Loaded and unloaded delivery trucks promptly for further distribution.
- Picked, packed, and labeled merchandise for shipment.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
General Manager
Wyoming Cattle and Creek Steak House
06.2016 - 05.2022
- Supervised operational workflows, performance assessments, and resource allocation.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Education
GED - High School Diploma
Sheridan Voa
Sheridan, WY05.2012
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Promotions and events
- Beverage making
- Liquor restocking
- Customer service
- Cash register operation
- Suggestive selling
- Outgoing personality
- Inventory
- Beverage preparation
- Engaging personality
- Basic accounting
- New hire training
Certification
- Serve safe certified and tips certified worked on 7 different pos systems
Timeline
Server
Pony Bar and Grill
08.2024 - 07.2025
Warehouse Assistant
Koltiska Distillery
02.2023 - 09.2024
General Manager
Wyoming Cattle and Creek Steak House
06.2016 - 05.2022
Bartender Shift Manager
Pony Bar and Grill
GED - High School Diploma
Sheridan Voa