Wendy Chinchilla Borjas
Leesburg,VA
Summary
Perceptive employee that’s always looking to make the customer experience great rather than good. I’ve worked in a fast paced environment for the past several years that’s taught me how to constantly be on the look out for customer needs, while ensuring that they get quality service in a timely manner. I’ve also learned to keep an eye out for how the store looks to the customer; so constantly cleaning and arranging things to make sure they’re visually appealing. I have a very friendly personality and I love interacting with customers!
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2018 - Current
- Coached team members, delivering candid feedback on expectations and performance
- Ensured customers receive quality food/beverage/ and service
- Managed inventory levels and minimized loss, following company systems
- Worked cooperatively with teams to accomplish business goals and objectives
- Cultivated and maintained work culture through team building and positive interactions
- Shared customer feedback to improve operations and build brand loyalty
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
Skills
- Adaptable
- Perceptive
- Team player
- Quick learner
- Personable
- Friendly, Positive Attitude
Languages
- English
- Spanish
Timeline
Shift Supervisor
Starbucks
07.2018 - Current