Wendy Coxe
Flower Mound,Texas
Summary
I have heard GREAT things about the Veterinary Emergency Group hospitals and would love to work at this company! I live about 5 minute away from the new location in Flower Mound, rarely call out and feel that I would be an asset if given the opportunity. I can also get references from previous doctors that I’ve worked if/when needed. I am a hard-working professional with 20+ years of experience and a proven knowledge of customer service, confidential correspondence, and data entry. Aiming to leverage my skills to successfully fill the role at your company. I am a fast learner that pays very close attention to details so I know that I would be able to do this job well. I care for people as much as I do for animals and would love to for you to give me the opportunity to show my talents. Dedicated to offering exceptional assistance to team members, clients and patients. Skilled at coordinating appointments and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Lead Receptionist/Technician
Denton Veterinary Center
08.2019 - 02.2024
- Greeting clients when they enter clinic for appointments/picking up food and/or medications
- Gathering important information on owner and patients, Assisting clients with euthanasias
- Taking important information down for emergency calls/consults for doctors to speak to
- Scheduling/Cancelling appointments via telephone and Vetstoria
- Filling medications and calling medications into pharmacies and online pharmacies
- Contacting owners with doctor's advice to medical questions about their patient's illnesses
- Communicating with families, veterinarians and other healthcare team members about patient care according to protocol
- Comforting the owner to feel more at ease while doctors are helping patient for end of life or emergencies
- Performed cash, check, credit cards and Care Credit transactions for the patient's visit, collected co-payments
- Familiar with Avimark software, Vetstoria and Allydvm.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery. Created employee schedules
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Reduced errors significantly by meticulously reviewing data entries before submission.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with other departments to facilitate seamless communication and information flow across the organization.
- Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Implemented an updated filing system that allowed for easy document retrieval while adhering to confidentiality requirements.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
- Contributed to the overall office culture by participating in team-building activities and promoting a positive work environment.
- Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Assisted with onboarding new clients and securing paperwork completion.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Client Service Representative
Center for Veterinary Specialty Care + Emergency
09.2015 - 01.2019
- Greeting clients when they enter hospital for appointments/emergencies, Gathering important information on owner and patient
- Answering multiple phone lines, taking messages, and entering for doctors/nurses
- Taking important information down for emergency calls/consults for doctors to speak to
- Scheduling/Cancelling appointments, Training new employees for Neurology CSR/PSR position
- Assisting doctors/techs with patient accounts, Filling medications and calling medications into pharmacies
- Contacting owners with doctor's advice to medical questions about their patient's illnesses
- Communicating with families, veterinarians and other healthcare team members about patient care according to protocol
- Comforting the owner to feel more at ease while doctors are helping patient for end of life or emergencies
- Performed cash, check, credit card and Care Credit transactions for the patient's visit, collected co-payments
- Familiar with StringSoft software.
Lead Receptionist/Technician
Dr. Doolittle’s Animal Hospital
08.2014 - 09.2015
- Greeting clients upon arrival and taking them to exam rooms
- Gathering and entering information about the patients and owners
- Answering multiple phone lines, Scheduling/Cancelling appointments through Cornerstone
- Calling and printing reminders for upcoming appointments or treatments due
- Performing cash, check, and credit transactions for the patient's visit, collecting co-payments
- Assisting doctors in/out of rooms and in treatment area
- Giving vaccines and/or medications IV, IM, SQ or orally
- Taking temperatures, fecal samples and drawing blood samples
- Running diagnostics on Iddexx, snap tests, centrifuge
- Assisting with surgeries and monitoring patients while sedated
- Comforting the owner to feel more at ease while doctors are helping the patients for end of life and/or emergencies
- Assisting doctors when necessary setting up IV fluids, taking radiographs and any other duties necessary.
Education
Bachelor’s in Psychology -
University of Phoenix
01.2014
Timeline
Lead Receptionist/Technician
Denton Veterinary Center
08.2019 - 02.2024
Client Service Representative
Center for Veterinary Specialty Care + Emergency
09.2015 - 01.2019
Lead Receptionist/Technician
Dr. Doolittle’s Animal Hospital
08.2014 - 09.2015
Bachelor’s in Psychology -
University of Phoenix