Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wendy Davis

Ripley,TN

Summary

Dynamic operations manager with a proven track record at Graphic Expressions, enhancing customer loyalty through exceptional service and efficient process implementation. Expert in customer relationship management and business intelligence, adept at multitasking and problem-solving. Demonstrated ability to improve team performance, driving business growth and profitability.

Overview

23
23
years of professional experience

Work History

Owner/Operations Manager

Graphic Expressions
02.2008 - 01.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

911 Dispatcher

Lauderdale County E-911
03.2001 - 02.2008
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Directed responders using assigned mapping systems for timely emergency attendance.

Education

Bachelor of Administration -

Mid America Christian University
Oklahoma City, OK
05-2028

Skills

  • Small business operations
  • Verbal and written communication
  • Project estimating
  • Marketing
  • Business marketing
  • Staff hiring
  • Sales oversight
  • Cash flow optimization
  • Profit and loss analysis
  • Purchasing and planning
  • Social media control
  • Staff training/development
  • Multitasking Abilities
  • Reliability
  • Problem-solving abilities
  • Professionalism
  • Customer Relationship Management
  • Performance Management
  • Business Intelligence
  • Profit and loss accountability
  • Supervision and training

Languages

English
Full Professional

Timeline

Owner/Operations Manager

Graphic Expressions
02.2008 - 01.2024

911 Dispatcher

Lauderdale County E-911
03.2001 - 02.2008

Bachelor of Administration -

Mid America Christian University

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