Wendy Diaz
El Paso
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Ortho El Paso
El Paso, TX
02.2026 - Current
- Administrated processes across departments by preparing documents, scheduling meetings, and managing office supply inventory.
- Maintained the use of accuracy and timelines when handling incoming and outgoing mail distribution.
- Updated patient contact information regularly.
- Developed and implemented customer service training programs for front desk staff.
- Ensured orderly and pristine reception environment.
- Handled coordination between the doctor's office and Health Insurance companies.
- Oversaw the handling of outstanding patient balances to maintain financial accuracy and support revenue cycle management.
Medical Receptionist
United Medical Clinic
El Paso, TX
03.2024 - 02.2026
- Directed patient scheduling and appointment coordination including communication with external medical branches for referred patients.
- Ensured accurate patient record management using electronic health record systems.
- Managed customer interactions to ensure timely responses and effective problem-solving.
- Assisted in insurance verification processes, improving claim submission accuracy.
Security Officer
HSS SECURITY
El Paso, TX
08.2023 - 03.2024
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- • Escorted employees or visitors when requested for their safety or protection purposes
- Closely monitored access points including gates, doors, windows, etc., ensuring they were secure at all times
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Documented daily activities encompassing incident reports, shift logs, and visitor logs for comprehensive tracking.
Security Officer
NIGHT EYES PROTECTIVE SERVICES, INC
El Paso, TX
08.2022 - 07.2023
- Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary
- Implemented access control measures by verifying identification credentials of individuals entering restricted areas
- Collaborated with team members to develop emergency response plans tailored to specific locations within the premises
- Escorted employees or visitors when requested for their safety or protection purposes
Front Desk Receptionist
Mt West Family Health Center
El Paso, TX
03.2020 - 07.2021
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Served as a liaison between clients, staff members, and management, facilitating smooth operations
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
Patient Care Coordinator
DIABETIC SOLUTIONS
El Paso, TX
01.2019 - 12.2019
- Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
- Facilitated communication between patients and healthcare providers to ensure effective delivery of care
Substitute Teacher
San Antonio Independent School District (SAISD)
San Antonio, TX
01.2018 - 01.2019
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Communicated effectively with parents/guardians regarding student performance and behavior as needed
- Utilized technology tools such as interactive whiteboards or educational software to enhance instruction
- Facilitated smooth transitions between subjects or activities while maintaining an organized classroom environment
Education
High school diploma -
Montwood High School
El Paso, TX05-2016
High school diploma or GED - undefined
Skills
- Effective multitasking
- Organization
- Service excellence
- Written and verbal communication
- Professional office environment experience
- Records management
- Microsoft Office (Word, Excel, Outlook, Powerpoint)
- Teamwork and collaboration
- Problem Solving
- Attention to Detail
Certification
Guard Card
Languages
English - Fluent
Bilingual
Spanish - Fluent
Timeline
Medical Receptionist
Ortho El Paso
02.2026 - Current
Medical Receptionist
United Medical Clinic
03.2024 - 02.2026
Security Officer
HSS SECURITY
08.2023 - 03.2024
Security Officer
NIGHT EYES PROTECTIVE SERVICES, INC
08.2022 - 07.2023
Front Desk Receptionist
Mt West Family Health Center
03.2020 - 07.2021
Patient Care Coordinator
DIABETIC SOLUTIONS
01.2019 - 12.2019
Substitute Teacher
San Antonio Independent School District (SAISD)
01.2018 - 01.2019
High school diploma or GED - undefined
High school diploma -
Montwood High School