Wendy Dunkle
Columbus,OH
Summary
Seasoned Medical Assistant with a proven track record at COPC, enhancing patient satisfaction through compassionate care and efficient management of medical records. Expert in HIPAA compliance and phlebotomy, with a knack for fostering trust through exceptional communication. Achieved a significant improvement in patient experience and clinic efficiency.
Reliable Medical Support professional with 20 years of experience in Medical Assistant environment. Expertly assist with office operations and physician support by gathering patient information, Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Dermatologist of Central States
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Medical Assistant
Universal Dermatology
03.2021 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Medical Assistant
Center for Symptom Relief
04.2021 - 05.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
COPC
11.2016 - 02.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Empowered patients through education on self-management techniques for chronic conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Home Manger
Minamyer Residential
03.2008 - 01.2012
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
Education
Medical Assistant - Medical Assistant
Kaplan University
Columbus, OH08-2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Clinical documentation
- Direct patient care
- Phlebotomy
- Procedure assistance
- Compassionate
- CPR
- Medical procedures
- Sterilization techniques
- Medical office administration
- Valid OHIO driver's license
- Diagnostic testing assistance
- Insurance authorizations
References and Letters of Recommendations are available at request
Refeference and Letters of Reccomdations are available at request
Additional Information
References and Letters recommendation are available at request
Timeline
Medical Assistant
Dermatologist of Central States
09.2023 - Current
Medical Assistant
Center for Symptom Relief
04.2021 - 05.2021
Medical Assistant
Universal Dermatology
03.2021 - 09.2023
Medical Assistant
COPC
11.2016 - 02.2021
Home Manger
Minamyer Residential
03.2008 - 01.2012
Medical Assistant - Medical Assistant
Kaplan University
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