Wendy Edmonds
White Springs,FL
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and dispatching at Hamilton County Sheriffs Department. Proven ability to manage high-stress situations while ensuring timely assistance. Skilled in multitasking and effective communication, contributing to seamless operations and enhanced customer satisfaction. Adept at utilizing dispatching procedures to optimize workflow.
Overview
21
21
years of professional experience
Work History
Dispatcher
Hamilton County Sheriffs Department
10.2024 - 03.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Cashier
Hitchcocks, Foodway Supermarkets
11.2022 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Processed refunds and exchanges in accordance with company policy.
CAP 1 stocker
Walmart
07.2016 - 09.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
Telecommunications Operator
InterCall
07.2007 - 02.2012
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Properly directed inbound calls in phone queues to improve call flow by [Number]%.
Retail Sales Third Key Holder
Duckwall Alco
02.2004 - 08.2007
- Supported store manager during busy periods by efficiently coordinating employee tasks and workload distribution.
- Assisted in visual merchandising to create appealing store layouts, resulting in enhanced shopping experiences.
- Handled cash transactions accurately, maintaining a balanced register and minimizing discrepancies.
- Maintained a clean, organized store environment that met company standards while promoting a pleasant shopping experience for customers.
- Completed daily opening and closing procedures promptly, ensuring smooth operations at all times.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High School Diploma -
Columbia High School
Lake City, FL06-2007
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Communication equipment operation
- Closing tickets
- Multitasking and organization
- Verbal and written communication
- Record keeping
Timeline
Dispatcher
Hamilton County Sheriffs Department
10.2024 - 03.2025
Cashier
Hitchcocks, Foodway Supermarkets
11.2022 - 03.2025
CAP 1 stocker
Walmart
07.2016 - 09.2021
Telecommunications Operator
InterCall
07.2007 - 02.2012
Retail Sales Third Key Holder
Duckwall Alco
02.2004 - 08.2007
High School Diploma -
Columbia High School
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