Wendy Escalante Soto
Albany,USA
Summary
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Albany Internal Medicine
Albany, Ga
11.2025 - Current
- Scheduled appointments using electronic health record (EHR) systems, optimizing provider calendars.
- Assisted patients with insurance verification and billing inquiries, enhancing overall satisfaction.
- Coordinated communication between healthcare providers and patients, improving response times to inquiries.
- Maintained confidentiality of patient information in compliance with HIPAA regulations consistently.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Waitress
Los Molcajetes Restaurant
Albany, GA
01.2024 - 07.2024
- Provided exceptional customer service to enhance dining experience and customer satisfaction.
- Handled cash register operations, processing payments and managing transactions efficiently.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints promptly, ensuring positive outcomes and enhanced guest experiences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Lab Technician
Southeast Milk Inc.
Baconton, GA
01.2022 - 11.2022
- Documented detailed findings in computer for analysis and reporting.
- Verified instrument functioning with inspections and tests and calibrated controls to maintain precision of results.
- Tested lab samples for quality before releasing to production departments.
- Adhered to laboratory procedures to deliver accurate test results.
- Cleaned lab equipment after testing to avoid contamination from one lab run to another.
- Sterilized assigned workstation, glassware and equipment to prevent cross-contamination of tests or experiments.
- Labeled and classified samples for tracking, security and testing accuracy.
Teller
Planters and Citizens Bank
Camilla, GA
10.2019 - 04.2021
- Followed company and regulatory policies to protect customer and bank assets.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record maintenance.
- Monitored cash drawer balances, identifying discrepancies and resolving issues promptly.
- Protected assets and security with strong adherence to confidentiality and data management practices.
- Presented professional image and communication with co-workers, management and customers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
Mitchell County High School
Camilla, GA05-2019
Albany State University
Albany, GASkills
- Technical Proficiency
- Industry knowledge of financial regulations
- Computer operation
- Telephone etiquette
- Exceptional customer service
- Goal-oriented focus
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Timeline
Medical Receptionist
Albany Internal Medicine
11.2025 - Current
Waitress
Los Molcajetes Restaurant
01.2024 - 07.2024
Lab Technician
Southeast Milk Inc.
01.2022 - 11.2022
Teller
Planters and Citizens Bank
10.2019 - 04.2021
High School Diploma -
Mitchell County High School
Albany State University