Wendy Fenner
Middletown,OH
Summary
I am an extremely reliable, dedicated, detail-oriented, hard working, team player who can also work independently. I like staying busy and can do just about anything I set my mind to.
Overview
13
13
years of professional experience
Work History
Courier
US Pack Logistics
Sylvania, OH
12.2023 - 07.2025
- Delivered packages efficiently across designated routes, ensuring timely service and customer satisfaction.
- Utilized GPS navigation systems to optimize delivery routes and reduce transportation time.
- Maintained accurate records of deliveries, including signatures and timestamps for accountability.
- Communicated effectively with dispatch teams to coordinate real-time updates on delivery status.
- Resolved customer inquiries and issues promptly, enhancing service reliability and reputation.
- Implemented route adjustments based on traffic patterns to improve overall delivery performance.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Therapeutic Program Worker
Southwest Ohio Developmental Center
Batavia, OH
05.2021 - 12.2023
- Developed and implemented individualized therapeutic plans for clients with developmental disabilities.
- Facilitated group activities to promote social skills and emotional regulation among participants.
- Collaborated with multidisciplinary teams to assess client progress and modify interventions as needed.
- Monitored client behavior and provided immediate support during crisis situations to ensure safety.
- Conducted regular assessments of client needs, documenting findings in compliance with organizational standards.
- Trained new staff on program protocols, improving onboarding efficiency and service delivery consistency.
- Advocated for client rights and needs within the broader community, fostering awareness of developmental disabilities issues.
- Participated in regular staff meetings discussing client progress updates adapting care plans accordingly.
- Implemented appropriate behavioral management techniques when necessary to maintain a positive atmosphere conducive to learning new skills.
- Improved patient engagement in therapy sessions by incorporating relevant activities and materials tailored to their interests.
- Supported patients in achieving personal milestones by providing ongoing encouragement, guidance, and reinforcement throughout their therapeutic journey.
- Partnered with community organizations to provide additional resources for individuals participating in therapeutic programs.
- Promoted positive behavior change through the implementation of evidence-based interventions and strategies.
- Developed strong rapport with patients and their families through open communication channels to foster trust and collaboration in the therapeutic process.
Fleet Maintenance Administrative Assistant
SC Fuels
Modesto, CA
09.2012 - 03.2021
- Coordinated maintenance schedules and service requests to optimize equipment uptime and operational efficiency.
- Facilitated communication between maintenance teams and management to streamline workflow and resolve issues promptly.
- Developed and maintained comprehensive records of maintenance activities, enhancing accuracy in reporting and tracking.
- Implemented process improvements that reduced response time for service requests, contributing to overall operational effectiveness.
- Expedited repair services with prompt troubleshooting assistance to ensure minimal disruption to daily operations.
- Reduced maintenance downtime by proactively scheduling preventative maintenance tasks for equipment and facilities.
- Increased efficiency in work order processing by implementing a user-friendly online request form accessible from multiple devices.
- Streamlined maintenance processes by implementing an efficient filing system for all work orders and documents.
- Contributed to a positive work environment by providing administrative support to the entire maintenance team as needed.
- Coordinated onsite inspections with regulatory authorities, ensuring compliance with local codes and regulations at all times.
- Managed vendor relationships effectively, negotiating contracts that resulted in cost savings without compromising service quality or timelines.
- Maintained accurate records of all licenses, certifications, permits, and warranties related to facility equipment and systems.
- Ensured timely completion of maintenance projects through close coordination with technicians, vendors, and contractors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Oakdale High School
Oakdale, CASkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Teamplayer
Timeline
Courier
US Pack Logistics
12.2023 - 07.2025
Therapeutic Program Worker
Southwest Ohio Developmental Center
05.2021 - 12.2023
Fleet Maintenance Administrative Assistant
SC Fuels
09.2012 - 03.2021
High School Diploma -
Oakdale High School