Wendy Fletcher
Alexandria,MN
Summary
Skilled at keeping documentation and records updated, cases organized and calendars accurate. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
Interlachen Inn
Gayle Haanan
Alexandria, MN
07.2005 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed daily financial transactions including accounts payable and receivable, and general ledger entries.
- Provided training and mentoring to new team members on customer service techniques.
- Conducted regular audits of cash registers at the start of each shift.
- Audited time cards for accuracy and completeness prior to submitting payroll information to corporate office.
Front Desk Receptionist
Velde Moore, LTD?
Alexandria, MN
01.2024 - 10.2025
- Managed company calendar and scheduled events.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained a clean and organized reception area to uphold company image.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled and confirmed appointments for clients and staff.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled sensitive information in a confidential manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
Cosmetology License - Cosmetology
St. Cloud Regency Beauty Academy
St. Cloud, MN11-1994
High School Diploma -
Sauk Centre High School
Sauk Centre, MN06-1993
Skills
- Food safety compliance
- Menu planning
- Dining reservations
- Employee scheduling
- Food and beverage operations
- Training and mentoring
- Special event coordination
- Outstanding communication skills
- Cash handling
Affiliations
Gardening
Thrifting
Skin Care
Hair Care
Painting
Decorating
References
- LeeAnn Hymore 320-760-0900 (Interlachen Inn)
- Collen Quimet 320-808-3195 (Velde Moore Law Firm)
- Gayle Haanan 320-846-1050 (Interlachen Inn)
Timeline
Front Desk Receptionist
Velde Moore, LTD?
01.2024 - 10.2025
Interlachen Inn
Gayle Haanan
07.2005 - Current
Cosmetology License - Cosmetology
St. Cloud Regency Beauty Academy
High School Diploma -
Sauk Centre High School