Wendy Garcia
Houston,TX
Summary
Results-focused, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Pusch & Nguyen Injury Lawyers
Houston, TX
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client profiles.
- Kept reception area clean and neat to give visitors positive first impression.
- Followed up on all client missed call inquiries.
- Supplied precise crash data documentation for client litigation using Cris and Lexis.
- Called police departments to inquire about clients’ crash/incident reports.
- Stocked up on drinks and snacks provided for the employees and guests.
- Mailed out documents to appropriate destinations.
Receptionist
Cielo Dental
Houston, TX
11.2021 - 05.2022
- Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, sms, and phone calls.
- Handled assignments independently with good judgement and critical thinking skills.
Certified Pharmacy Technician
Walgreens
Pasadena, TX
12.2019 - 10.2021
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Intern
Walgreens
Pasadena, TX
05.2018 - 12.2019
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Followed department policies, procedures and best practices for pharmacy operations.
- Used pharmacy software to enter prescription and insurance information.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
Education
Certificate - Surgical Technologist
Health Tech Academy
Associate Degree In Nursing -
San Jacinto College District
Pasadena, TXChavez High School
Houston, TX04.2018
Skills
- Health Information
- Schedule Appointments
- Task Management
- Emotional Support
- Patient Information
- Bill Payment
- Organization skills
- Time management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist
Pusch & Nguyen Injury Lawyers
01.2025 - Current
Receptionist
Cielo Dental
11.2021 - 05.2022
Certified Pharmacy Technician
Walgreens
12.2019 - 10.2021
Pharmacy Intern
Walgreens
05.2018 - 12.2019
Certificate - Surgical Technologist
Health Tech Academy
Associate Degree In Nursing -
San Jacinto College District
Chavez High School