WENDY GLASS
Corpus Christi,TX
Summary
Dynamic customer service professional with extensive experience at Kinney Homecare, excelling in high-pressure environments. Skilled in active listening and critical thinking, I fostered strong client relationships, enhancing satisfaction and loyalty. Proficient in HIPAA compliance and medical terminology, I effectively resolved conflicts, ensuring positive outcomes for both customers and the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
River City Homecare
Corpus Christi, TX
11.2025 - Current
- Provided compassionate personal care, assisting clients with daily living activities and ensuring comfort.
- Developed individualized care plans based on client needs, enhancing overall well-being and satisfaction.
- Monitored client health conditions, reporting changes to healthcare professionals for timely interventions.
- Trained and mentored new caregivers, fostering a collaborative team environment focused on quality care.
Customer Service Representative
Kinney Homecare
Watertown, NY
11.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
PRS/CSR
Citizen Advocates
Watertown, NY
11.2023 - 11.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Medical Assistant/Cos
Samaritan Medical Center
Watertown, NY
05.2022 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Education
Associate of Science - Medical Assisting
Anthem College
Phoenix11-2013
Skills
- Customer service
- Critical thinking
- Data entry
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Computer literacy
- Time management
- Communication skills
- Guest services
- Microsoft word
- Physical examinations
- Documentation review
- Leadership
Certification
CCMA Certification
Timeline
Caregiver
River City Homecare
11.2025 - Current
Customer Service Representative
Kinney Homecare
11.2024 - 03.2025
PRS/CSR
Citizen Advocates
11.2023 - 11.2024
Medical Assistant/Cos
Samaritan Medical Center
05.2022 - 11.2023
Associate of Science - Medical Assisting
Anthem College