Wendy Gutierrez
Surprise,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Desert Palm Dentistry
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered
- Answered constant flow of customer calls with minimal wait times.
- Scheduled patient appointments and coordinated care.
Caregiver
Carolina Parr
03.2021 - 01.2022
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Student Choice High School
Surprise, AZ05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Bilingual (English/Spanish)
- Data Entry
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Client Relations
- Scheduling
- Appointment Scheduling
Languages
English
Full Professional
Timeline
Customer Service Representative
Desert Palm Dentistry
02.2022 - Current
Caregiver
Carolina Parr
03.2021 - 01.2022
High School Diploma -
Student Choice High School
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