Wendy Harris
Louisville,KY
Summary
Dynamic food and beverage professional with a strong work ethic and exceptional customer service skills. Proven track record in training staff and optimizing operations, enhancing guest engagement and satisfaction. Adept in cash handling and conflict resolution, ensuring memorable dining experiences in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Server
Crown Plaza
Louisville KY
09.2024 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Managed table assignments to optimize seating and enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu knowledge and service protocols.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
F&B Supervisor
Hilton Garden Inn Northeast
Louisville KY
05.2022 - 06.2024
- Supervised daily operations in food and beverage service, ensuring high standards of quality and presentation.
- Trained and mentored staff on service protocols and customer interaction techniques to enhance guest experience.
- Coordinated inventory management processes, optimizing stock levels and minimizing waste effectively.
- Implemented staff scheduling strategies to ensure adequate coverage during peak hours while managing labor costs.
- Resolved guest complaints promptly, fostering a positive atmosphere and ensuring repeat business through effective conflict resolution.
Lead Server
Main Event
Louisville Ky
11.2020 - 05.2022
- Supervised daily operations, ensuring excellent service standards and customer satisfaction.
- Trained and mentored new servers on menu knowledge and service techniques.
- Coordinated front-of-house activities, optimizing workflow during peak hours.
- Implemented staff schedules to align with business demands, enhancing efficiency.
Server
Hilton Garden Inn Airport
Louisville KY
02.2018 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
GED -
Ahrens
Louisville KYNo Degree -
Sullivan University
Louisville, KYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Crown Plaza
09.2024 - Current
F&B Supervisor
Hilton Garden Inn Northeast
05.2022 - 06.2024
Lead Server
Main Event
11.2020 - 05.2022
Server
Hilton Garden Inn Airport
02.2018 - 10.2019
GED -
Ahrens
No Degree -
Sullivan University