Wendy Hartlen
Professional Administrative Specialist
Valparaiso,FL
Summary
Professional with strong skills in customer service and administrative tasks, as well as a professional background in office management and risk management ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere. Able to learn any office management platform system in record time.
Overview
32
32
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Front Desk Associate
Club WYNDHAM
Miramar Beach, Florida
07.2025 - Current
- Greeted guests at fast-paced front desk while staying calm and engaged during check-in process.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Answered guest questions and offered referrals to local points of interest.
- Utilized hotel management software for data entry and reporting purposes.
- Enforced policies and procedures to increase efficiency.
Business Continuity Planner
ICON CLINICAL RESEARCH (formerly PRA HEALTH SCIENCES)
Lund, Sweden
05.2022 - 02.2025
- Develop, implement, and maintain a comprehensive business continuity plan
- Conduct risk assessments to identify potential threats and vulnerabilities
- Design and execute disaster recovery and business resumption strategies
- Conduct regular drills and exercises to test the effectiveness of the business continuity plan
- Collaborate with key stakeholders to ensure their needs and requirements are addressed in the business continuity plan
- Provide training and awareness to all employees on the business continuity plan and their roles and responsibilities
- Stay informed of industry best practices and continuously improve the business continuity plan
Facilities Coordinator/Office Management
PRA HEALTH SCIENCES
Lund, Sweden
03.2016 - 05.2023
- Started Facilities Management in Scandinavia/Nordic countries
- Responsible for office based and home-based employees in 5 countries
- Financial duties incl. handling invoices/accounting in 4 countries as well as expense reports for all Swedish employees. Helped implement our invoice procedure to Workflow P2P system.
- Planning and Initiating Purchase Orders
- Responsible for quarterly P & L reports
- Business Continuity/Risk Management Planning
- Fleet management. Started our fleet division in Sweden
- Vendor Management and coordinator together with Procurement Manager in UK
- Contract Management
- Local Legal Consulting
- Local HR Consulting
- Local Work Environment Consulting
- Health and Safety. First Aid certified. AED trained
- Administrative Supervisor
- Translation; Swedish-English/English-Swedish
Customer Service Agent
FEDEX
Malmoe, Sweden
01.2004 - 01.2007
On-Site Recycling Service Agent
SYSAV
Lund, Sweden
01.2002 - 01.2004
Guest Service Agent
DRURY INN & SUITES
The Woodlands, Texas
01.1997 - 01.1998
Kennel Manager/ Veterinary Technician Receptionist/Veterinary Assistant
REHM ANIMAL CLINIC
Mobile, AL
01.1994 - 01.1997
Education
Certificate of Real Estate - Real Estate
Aceable Agent
Online 05.2001 -
IWFM Level 3 Award -
IWFM, INSTITUTE OF WORKPLACE AND FACILITIES MANAGEMENT
Online12-2019
Business Administration/Distance Education - Marketing, Linnéuniversitetet
UNIVERSITY
SWEDEN06-2019
Swedish 2&3/Distance Education - Swedish literature and writing class
KOMVUX
MALMÖ, SWEDEN04-2018
College Acceptance Program - Courses included Academic English, Swedish C, Mathematics A and B, History and Religion
MALMÖ FOLKHÖGSKOLA
MALMÖ, SWEDEN12-2014
Swedish & Math - Took an extra Swedish and Math course to better myself
KOMVUX
KÄVLINGE, SWEDEN09-2003
Swedish - Studied the Swedish language, culture and history
LERNIA, SFI (SWEDISH FOR IMMIGRANTS)
MALMÖ, SWEDEN01-2001
Skills
Computer and data systems skills
Listening skills
Problem-solving and critical thinking skills
Office administration and management
Time management
Scheduling appointments
Registration and scheduling
Technical support
Record Management
Microsoft office
Credit and cash payments
Teamwork and collaboration
Certification
Florida Real Estate License
Timeline
Front Desk Associate
Club WYNDHAM
07.2025 - Current
Business Continuity Planner
ICON CLINICAL RESEARCH (formerly PRA HEALTH SCIENCES)
05.2022 - 02.2025
Facilities Coordinator/Office Management
PRA HEALTH SCIENCES
03.2016 - 05.2023
Customer Service Agent
FEDEX
01.2004 - 01.2007
On-Site Recycling Service Agent
SYSAV
01.2002 - 01.2004
Certificate of Real Estate - Real Estate
Aceable Agent
05.2001 -
Guest Service Agent
DRURY INN & SUITES
01.1997 - 01.1998
Kennel Manager/ Veterinary Technician Receptionist/Veterinary Assistant
REHM ANIMAL CLINIC
01.1994 - 01.1997
Business Administration/Distance Education - Marketing, Linnéuniversitetet
UNIVERSITY
Swedish 2&3/Distance Education - Swedish literature and writing class
KOMVUX
College Acceptance Program - Courses included Academic English, Swedish C, Mathematics A and B, History and Religion
MALMÖ FOLKHÖGSKOLA
Swedish - Studied the Swedish language, culture and history
LERNIA, SFI (SWEDISH FOR IMMIGRANTS)
IWFM Level 3 Award -
IWFM, INSTITUTE OF WORKPLACE AND FACILITIES MANAGEMENT
Swedish & Math - Took an extra Swedish and Math course to better myself
KOMVUX