Wendy Henderson
Modesto,CA
Summary
Driven professional with a strong background in customer service and satisfaction, demonstrated during roles at Walmart and St. Patrick's Residence. Excelled in high-pressure environments, achieving a reduction in workplace accidents and enhancing patient wellbeing. Skilled in customer relations and reliability, with a proven track record of fostering teamwork and executing tasks with precision.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Walmart
Modesto, CA
05.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative/Backroom Associate
Hobby Lobby
Modesto, CA
09.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered outstanding hospitality and excellent customer service to numerous patrons daily.
- Warmly welcomed customers upon approaching counter and placing orders.
CAP 1 Associate
Walmart
Montgomery, IL
12.2020 - 05.2021
- Promoted safety procedures among team members, leading to a reduction in workplace accidents and injuries.
- Contributed to sales growth by executing proper merchandising techniques and maintaining stock levels.
- Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
- Assisted in reducing shrinkage by conducting regular audits and addressing discrepancies.
- Developed positive working relationships with team members, fostering an inclusive culture that promoted teamwork.
Certified Nursing Assistant
St. Patrick's Residence Nursing And Rehabilitation
Naperville, IL
09.2018 - 03.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Certification - Nursing - CNA
Waubonsee Community College
Sugar Grove, IL05.2018
Associate of Science - Computer Graphics/Web Design
Modesto Junior College
Modesto, CA05.2011
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Crafts, Gardening, Art and Linguistics
I'm an avid crafter and creator (jewelry-making, sewing, crocheting, fabric dye & material manipulation). I'm an inquisitive soul, and love learning about the world around me, including plants, textures and colors, words; compiling these influences to create art! Languages also interest me. I'm currently studying Spanish independently. (I have also studied some French and German.)
Timeline
Customer Service Cashier
Walmart
05.2023 - Current
Customer Service Representative/Backroom Associate
Hobby Lobby
09.2021 - 07.2023
CAP 1 Associate
Walmart
12.2020 - 05.2021
Certified Nursing Assistant
St. Patrick's Residence Nursing And Rehabilitation
09.2018 - 03.2020
Certification - Nursing - CNA
Waubonsee Community College
Associate of Science - Computer Graphics/Web Design
Modesto Junior College